Sai Priya Kondra

Senior Analyst

Capgemini

Hyderabad

06.2021 - Current

Company Overview: MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries
All Day-to-Day activities on IBM WebSphere application server
Worked on AppDynamics for monitoring performance of servers and took action accordingly
Worked on YCRASH tool for analyzing dumps collected during critical health of servers
Strong knowledge change management, incident management and IBM WebSphere Application servers (WAS) 8, 9, Liberty, Windows, IIS, IHS & HTTP Servers
Actively working on IBM WebSphere Application Server consoles and Linux, AIX based servers and JVMs for MetLife as client along with other technical tools such as CyberArk, AppDynamics, Bitbucket and Git
Actively participate in DR Tests
Expert in troubleshooting SSL, File system and application related issues (All server errors)
Maintenance tasks on AIX/LINUX, windows, IIS and WAS servers for production and non- production environments
Handling calls, responding to tickets and emails
Expertise in installing different packages of WAS in Linux, AIX, Windows operating systems
Hands on experience with installation of patches (server patching) to application server to adopt the latest fixes
Analyzing and cross checking the impact of scheduled maintenance activates and act accordingly
Worked on renewals of SSL certificates
Change management (All environments)
Performing health check of all the server applications
Application deployments (WAR/EAR files)
Fixpack installations in LINUX, WINDOWS, AIX
MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries
I achieved 'Employee of the month' awards in the project
Performance based bonus for exceptional performance in 2022
Certification for recognition for my outstanding performance in demonstrating exemplary actions/initiative in first month of joining the project
Secured 2nd rank in Entry Level CIS Linux training program conducted by L&D India & received certificate for the same
Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.