sahil kumar
Mount Abu,RJ
Summary
Trained in hospitality operations with hands-on experience through industrial training at a five-star hotel, and currently working as a Sales and Marketing Analyst. Eager to grow professionally, learn from industry leaders, and continuously improve skills to become job-ready and well-groomed for a successful career in hospitality and management.
Overview
3
3
years of professional experience
Work History
Sales and Marketing Representative
Pc Travelo Hub
New Delhi, India
09.2024 - Current
- Provide excellent customer service to U.S. , U.K , Canada -based clients, assisting with flight reservations and travel inquiries.
- Handle end-to-end sales processes for domestic and international flight bookings.
- Conduct market analysis to identify trends, target markets, and sales opportunities.
- Generate new leads through research, outreach, and digital platforms.
- Follow up on sales leads to convert prospects into confirmed bookings.
- Collaborate with the marketing team to develop strategies that boost client engagement and sales.
- Maintain accurate records of interactions, bookings, and customer data using CRM tools and Excel reports.
- Consistently deliver high-quality service to ensure customer satisfaction and repeat business.
Intern
Trident Nariman Point Mumbai
Mumbai, India
12.2022 - 05.2023
- Completed structured training across all core departments of luxury hotel operations.
- Gained hands-on experience in:
Bakery & Kitchen Operations: Basic food preparation, hygiene standards, and pastry techniques.
Housekeeping: Room cleaning procedures, linen management, and guest room readiness.
Human Resources: Exposure to recruitment processes, employee engagement, and training modules.
Guest Relations & Services: Welcoming guests, handling inquiries, and ensuring a high-quality customer experience. - Learned the importance of teamwork, professionalism, and service excellence in a five-star hospitality environment.
- Developed communication, time management, and problem-solving skills through real-time interaction with guests and staff.
Education
Bachelor of Hospitality And Tourism Management - Hotel Management
Ihm Mumbai
Mumbai, India05-2024
High School Diploma -
Hg International
Abu Road, India**01-2021
High School Diploma -
Saint Marys Mount Abu
Mount Abu, India01-2019
Skills
- Amadeus
- Cooking
- Target market identification
- CRM management
- Competitor analysis
- Hospitality
- Guest experiences
- Outstanding communication skills
- Teamwork and leadership
Languages
English
Hindi
Timeline
Sales and Marketing Representative
Pc Travelo Hub
09.2024 - Current
Intern
Trident Nariman Point Mumbai
12.2022 - 05.2023
Bachelor of Hospitality And Tourism Management - Hotel Management
Ihm Mumbai
High School Diploma -
Hg International
High School Diploma -
Saint Marys Mount Abu