Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Sahil Kumar

Sahil Kumar

Logistics & Supply Chain Operations | Order Fulfillment & Inventory
Bangalore

Summary

Results-driven E-commerce Operations professional with expertise in order-to-delivery, inventory & stock management, pricing and competition analysis, and seller/logistics coordination. Skilled in Microsoft Dynamics 365 (ERP) reconciliations, OTIF & SLA management; improved OTIF from 88% to 95% while managing 7,000+ orders/month.

Overview

4
4
years of professional experience
1
1
Certification

Work History

E-commerce Operations Officer

Joyalukkas
04.2025 - Current
  • Manage end-to-end e-commerce operations for ~7,000 orders/month; own order processing, courier coordination, and SLA compliance.
  • Improved OTIF from 88% to 95% within 4 months by standardizing pick/verification SOPs and launching daily SLA dashboards.
  • Increased stock accuracy to 97% through regular cycle counts, SKU tagging, and D365 reconciliations; reduced inventory discrepancies.
  • Conduct research, competitive pricing analysis, and assortment recommendations to optimize marketplace pricing and margins.

E-commerce Support Specialist

Flipkart
12.2021 - 02.2023
  • Handled 40–150 seller cases/day; maintained 95%+ case resolution within SLA and reduced repeat escalations by ~20%.
  • Investigated order and inventory issues; coordinated cross-functionally to resolve root causes and improve seller satisfaction.

HR Intern (Recruitment & Engagement)

Big Bulls
06.2024 - 08.2024
  • Supported recruitment and onboarding for 20+ hires and maintained hiring trackers to improve new-hire time-to-productivity.

Education

MBA - Logistics & Supply Chain Management

Ajeenkya DY Patil University
Pune
06.2025

Bachelor of Commerce - Honours

St. Aloysius College Autonomous
Jabalpur
07.2021

Skills

Microsoft Dynamics 365

Accomplishments

  • Sustained 95%+ OTIF across peak periods via SLA monitoring and corrective actions.
  • Achieved 97% stock accuracy through ERP-driven reconciliations and cycle count programs.

Certification

Supply Chain Excellence

Timeline

E-commerce Operations Officer

Joyalukkas
04.2025 - Current

Supply Chain Excellence

09-2024

HR Intern (Recruitment & Engagement)

Big Bulls
06.2024 - 08.2024

E-commerce Support Specialist

Flipkart
12.2021 - 02.2023

MBA - Logistics & Supply Chain Management

Ajeenkya DY Patil University

Bachelor of Commerce - Honours

St. Aloysius College Autonomous
Sahil KumarLogistics & Supply Chain Operations | Order Fulfillment & Inventory