SAHIL KUMAR
Amitsar,Punjab
Summary
Results-oriented sales and relationship management professional with 4 years of experience across hospitality, immigration, financial services, and customer service. Expertise in high-ticket sales, lead generation, client acquisition, and relationship management. Leverages AI technologies to create workflows that enhance research, streamline communication, and optimize operational efficiency. Holds a B.Com degree and has completed Deloitte Data Analytics Virtual Experience.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Senior Relationship Manager
Mahindra Holidays & Resorts India Ltd.
06.2026 - Current
- Led end-to-end sales conversations for Club Mahindra holiday memberships, utilizing direct customer meetings, presentations, and relationship management to drive membership conversions.
- Nurtured leads through self-sourcing, references, customer networks, corporate activities, and promotional events, strengthening sales pipeline.
- Conducted customer need assessments, presented membership plans, addressed objections and queries, and supported conversion and closure.
- Managed member relationships, addressing concerns promptly to enhance retention and build trust.
- Coordinated with sales, operations, and resort teams to resolve service issues, ensuring high member satisfaction.
Visa Filing Officer
Blue Horse Immigration Pvt. Ltd.
09.2024 - 06.2026
- Counseled students and parents on international study visa options tailored to individual goals and financial situations, enhancing application success rates.
- Verified and audited documentation for embassy compliance, authenticity, completeness, and accurate application filing.
- Managed lead conversion through relationship building, customer-focused sales pitching, cold calling, follow-ups, and query resolution, resulting in increased client acquisition.
- Facilitated lead conversion and client engagement through tailored relationship-building and sales strategies, leading to higher client satisfaction.
- Utilized AI tools to streamline research and communication processes, enhancing workflow efficiency.
Relationship Executive
Muthoot Finance Ltd.
02.2023 - 08.2024
- Generated and followed up with prospects, maintained client relationships, and improved customer retention through proactive after-service engagement.
- Explained financial products, assessed customer needs, addressed queries and objections, and supported business development efforts.
- Achieved monthly gold loan sales targets while promoting insurance products through direct sales and cross-selling strategies.
Customer Service Representative
Apollo Pharmacy Ltd.
07.2022 - 01.2023
- Resolved customer queries and managed service requests, consistently achieving high service standards.
- Assisted customers with inquiries on medicine availability and pricing, enhancing overall customer satisfaction at Apollo Pharmacy.
- Processed prescriptions and coordinated with pharmacists for accurate medication dispensing support.
- Facilitated sales targets by engaging customers and utilizing product knowledge for effective communication.
- Handled billing, cash counter tasks, and POS transactions during store operations.
Education
Bachelor of Commerce (B.Com) - Financial Accounting, Corporate Finance & Marketing Management
Guru Nanak Dev University
Amritsar, Punjab 05.2019 - 06.2022
Grade 12 - Commerce
Punjab School Education Board
Amritsar, Punjab 05.2017 - 04.2019
Skills
- Client relations
- High-ticket sales
- Lead generation
- Customer counseling
- Business development
- Sales negotiation
- Sales strategy
- Sales forecasting
- Compliance Management
- CRM Systems
- Sales Process Improvement
- Stakeholder coordination
EXTRACURRICULAR ACTIVITIES
Crypto Trading & Market Analysis
- Independently invested and traded in cryptocurrency markets with a focus on intraday strategies.
- Conducted technical analysis to identify short-term opportunities and manage risk effectively, resulting in consistent profit gains.
Theatre Performance
- Played a lead role in a fact-based comedy play that secured 1st position among college groups.
- Presented real-life social themes through humor, showcasing public speaking, creativity, and team coordination.
CERTIFICATIONS
- Data Analytics Virtual Experience Program – Deloitte
- Performed real-world tasks simulating Deloitte’s analytics practices
- Developed skills in data interpretation, investigative analytics, and critical thinking
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridOpen to relocation: Yes
Timeline
Senior Relationship Manager
Mahindra Holidays & Resorts India Ltd.
06.2026 - Current
Visa Filing Officer
Blue Horse Immigration Pvt. Ltd.
09.2024 - 06.2026
Relationship Executive
Muthoot Finance Ltd.
02.2023 - 08.2024
Customer Service Representative
Apollo Pharmacy Ltd.
07.2022 - 01.2023
Bachelor of Commerce (B.Com) - Financial Accounting, Corporate Finance & Marketing Management
Guru Nanak Dev University
05.2019 - 06.2022
Grade 12 - Commerce
Punjab School Education Board
05.2017 - 04.2019