Nitheen N
Bengaluru,KA
Summary
Detail-oriented Dispute Analyst with a proven track record in regulatory compliance and fraud mitigation. Achieved 100% quality scores while effectively managing complex dispute cases and ensuring timely recovery of funds.
Overview
1
1
year of professional experience
Work History
Dispute Analyst
Concentrix
Bengaluru, India
04.2025 - Current
- Initiated and managed chargeback processes as per MasterCard and VISA guidelines, ensuring timely recovery of issuer funds.
- Handled complex dispute cases across various chargeback reason codes, with a strong understanding of regulatory compliance.
- Delivered high-quality customer support by resolving fraud-related issues within defined SLA timelines.
- Achieved consistent 100% quality scores, and maintained high accuracy in fraud decision-making.
- Communicated complex findings clearly to internal teams and stakeholders, enabling swift fraud mitigation.
- Ensured strict compliance with internal security protocols and confidentiality standards.
- Utilized tools and platforms, including MasterCard Connect, Reflection Workspace, and PEGA 8.
Education
Bachelor of Commerce (CBCS) - Accounting And Finance
Divekar College of Commerce
Karwar Karnataka08-2023
Skills
- MS Office
- Tally ERP9 with GST
- Transaction monitoring
- Chargeback handling
- Credit card operations
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Kannada
Intermediate (B1)
B1
Konkani
Native
Native
Marathi
Upper Intermediate (B2)
B2
Timeline
Dispute Analyst
Concentrix
04.2025 - Current
Bachelor of Commerce (CBCS) - Accounting And Finance
Divekar College of Commerce