Sahil Narwal

• Assemble and configure hardware and software for PCs, laptops, and servers.
• Install firmware, operating systems, drivers, and customer Standard Operating Environments (SOEs).
• Configured and enrolled devices in Microsoft Intune for efficient imaging and deployment.
• Troubleshoot and resolve hardware, software, and configuration issues.
• Performed quality assurance testing on configured devices to ensure functionality before dispatch.
• Perform asset tagging, labeling, and repackaging for shipment.
• Maintain warehouse cleanliness, safety, and compliance with WHS (Work Health & Safety) standards.
• Liaise with internal teams and stakeholders regarding configuration, shipping, and technical issues.
• Managed operations within Microsoft Partner Center.
• Ensure all items listed on the daily/morning shipping schedule are dispatched on the same day.
• Maintain accurate asset tracking records and configuration checklists to support inventory management.
• Assist with stocktakes, inventory audits, and inventory reporting.
• Receive, organize, and store incoming stock and IT equipment.
• Escalate unresolved technical or operational issues when necessary.
• Assist with reporting, documentation, and operational records.
• Contribute to additional warehouse and logistics duties during downtime.

• Checked customer status, edited orders, changed addresses or delivery instructions, and updated payment options using NetSuite.
• Evaluated customer information to identify issues and submitted completed orders to enhance delivery efficiency.
• Suggested best-fit offerings from available company products and services to capitalize on upsell opportunities.

• Provided remote desktop support, followed up and updated customer status and information to enhance user experience.
• Performed wiping, testing, and asset management, including installation of hardware, software, and peripheral equipment for optimal system functionality.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Philips DreamStation CPAP & BiPAP Repair Technician:

• CPAP (Respiratory) Device setting and configuration.
• Upgraded firmware on various devices.
• Maintained and cleaned machine parts for optimal performance.
• Diagnose and resolve end-user technical hardware and software issues.
• Monitored and managed service request queues, ensuring timely delivery of all requests to meet service level agreements.

• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
• Assisted customers with purchases, item locations, and reward program enrollment, enhancing loyalty and satisfaction
• Trained new associates on cash register operations, ensuring accurate transactions and proper drawer balancing