Summary
Overview
Work History
Education
Skills
Timeline
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SAHIL PATANWALA

Mumbra

Summary

Results-driven Team Leader in Sales Operations known for high productivity and efficient completion of tasks. Specialize in strategic planning, customer relationship management, and sales analytics. Excel in leadership, communication, and problem-solving to achieve team goals and improve operational efficiency.

Overview

6
6
years of professional experience
2019
2019
years of post-secondary education

Work History

SENIOR TEAM LEADER

Techno Task Business solution
01.2025 - 08.2025
  • Successfully led and managed a team of 12 newly onboarded agents, ensuring smooth integration into the campaign and alignment with business goals.
  • Monitored daily lead flow to drive consistent achievement of team targets.
  • Conducted regular coaching sessions and one-on-ones to improve individual agent performance.
  • Implemented performance improvement plans to bridge skill gaps and boost productivity.
  • Analyzed daily reports to identify trends and optimize agent performance.

TEAM LEADER

Voitekk Softsol Pvt. Ltd
07.2024 - 11.2024
  • Led a team of 25 agents to consistently achieve daily and monthly performance targets.
  • Analyzed team performance data to identify improvement areas and optimize workflow.
  • Coordinated with management to streamline operations and resolve escalations.

TEAM LEADER

EOS Globe
06.2020 - 11.2023
  • Led a team of 15 individuals in achieving quarterly sales targets, exceeding goals.
  • Implemented performance improvement strategies that boosted overall team efficiency.
  • Developed and managed shift schedules, effectively reducing overtime and improving coverage.
  • Identified process gaps and recommended improvements to streamline daily operations.
  • Tracked individual agent performance and provided actionable feedback.

CSR

EOS Globe
09.2019 - 06.2022
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Identified customer needs and provided appropriate solutions.
  • Participated in team meetings or training sessions when necessary.
  • Mentored junior team members and managed employee relationships.

Education

B.Com -

Nillm University
06.2017 - 03.2019

HSC -

Piccadilly Senior Secondary School
01-2016

SSC

Piccadilly Senior Secondary School
06.2013 - 03.2014

Skills

  • Leadership
  • Team Management
  • Strategic Thinking
  • Problem Solving
  • Training & Mentoring
  • Kpi Monitoring
  • Performance monitoring
  • Process improvement
  • Shift scheduling
  • Attention to detail

Timeline

SENIOR TEAM LEADER

Techno Task Business solution
01.2025 - 08.2025

TEAM LEADER

Voitekk Softsol Pvt. Ltd
07.2024 - 11.2024

TEAM LEADER

EOS Globe
06.2020 - 11.2023

CSR

EOS Globe
09.2019 - 06.2022

B.Com -

Nillm University
06.2017 - 03.2019

SSC

Piccadilly Senior Secondary School
06.2013 - 03.2014

HSC -

Piccadilly Senior Secondary School

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SAHIL PATANWALA