Sahil Saini
Information Technology
Dera Bassi
Summary
Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience. Smart Customer Support Engineer accomplished providing exceptional service and assistance to clients. Enthusiastic professional with strong understanding of all network, communication, and security protocols.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Support Engineer
Accel IT Services
Chandigarh
08.2023 - Current
- Explained complex technology-related issues in understandable terms to customers.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
IT Support Engineer
Joshi Kia Motors
Chandigarh
07.2021 - 01.2023
- Promoted efficiency among departments with prompt resolution of system issues.
- Monitored systems in operation and quickly troubleshot errors.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
IT Intern
Berkeley Hyundai
Panchkula
04.2019 - 06.2021
- Supported IT department in handling technology rollout and maintenance.
- Maintained inventory records and documentation for equipment in database.
- Monitored and logged daily server tasks and reports.
- Worked with vendors to resolve problems with services, equipment, or inventory.
- Helped department set up equipment for meetings, events and operations.
- Resolved Internet and wireless and wired network access problems.
- Installed application software and upgrades, virus protection, and drivers.
Education
Bachelor of Arts - Political Science
G.G.D.S.D
Chandigarh, Chandigarh 08.2014 - 05.2017
Senior Secondory - ARTS
Punjab School Education Board
Sahibzada Ajit Singh Nagar, Punjab 04.2013 - 04.2014
Secondary Examination (10th Standard) -
Punjab School Education Board
Sahibzada Ajit Singh Nagar, Punjab 04.2011 - 05.2012
Skills
Network Configuration
Customer Support
Technical Support
Device Configuration
Device Installation
Help Desk Support
Customer Needs Assessment
Desktop Support
Data Recovery
LAN/WAN
Network Certification
Microsoft Windows and Office
TCP/IP
Application Installations
MCSA Certification
Customer Service Expert
Personal Information
- Hobbies: Learning languages, Travel & Bike Riding, Sports & Gym
- Father's Name: Sh. Jai Singh
- Date of Birth: 11/29/95
- Gender: Male
- Marital Status: Unmarried
Disclaimer
I hereby declare that the above information is the best of my knowledge and belief.
Timeline
Customer Support Engineer
Accel IT Services
08.2023 - Current
IT Support Engineer
Joshi Kia Motors
07.2021 - 01.2023
IT Intern
Berkeley Hyundai
04.2019 - 06.2021
Bachelor of Arts - Political Science
G.G.D.S.D
08.2014 - 05.2017
Senior Secondory - ARTS
Punjab School Education Board
04.2013 - 04.2014
Secondary Examination (10th Standard) -
Punjab School Education Board
04.2011 - 05.2012