Open To Work
Sahil Shaikh
Pune
Summary
Experienced Operations Associate with over 4 years in e-commerce and logistics, specializing in first-mile pickups, sort center operations, and last-mile coordination. Adept at resolving shipment issues, improving process accuracy, managing teams, and maintaining on-time performance.
Overview
6
6
years of professional experience
Work History
Executive First Mile Operations
DB Schenker Logistics Pvt. Ltd.
02.2025 - Current
- First-mile pickup operations from multiple vendors and suppliers, ensuring timely dispatch, accurate documentation, and proper load consolidation.
- Coordinated with warehouse, line-haul, and transport teams to plan vehicle schedules, assign routes, and monitor end-to-end movement for operational efficiency.
Operation Coordinator (Cluster)
Xpressbees.in
08.2024 - 02.2025
- Coordinated daily last-mile delivery operations, ensuring timely parcel delivery, resource allocation.
- Managed communication with delivery partners, cluster heads, and customer support teams to resolve escalations and delays.
- Monitored rider productivity, route performance, and package flow to maintain efficient delivery operations.
- Supported hub operations by verifying shipment status, tracking undelivered/RTS orders, and ensuring correct reconciliation.
- Maintained daily MIS reports, escalation trackers, and performance dashboards for internal teams.
- Ensured proper coordination during peak load days to minimize backlog and maintain operational quality.
Process Assistant
Amazon Transportation Service
05.2023 - 01.2024
- Supervised day-to-day operations across inbound, outbound, sorting, bagging, and staging processes within Middle Mile and Sort Center operations.
- Managed and guided a team of associates to ensure workflow accuracy, productivity, and timely completion of targets.
- Monitored trailer arrival/departure schedules, ensured load planning accuracy, and maintained strict adherence to SOPs and safety guidelines.
- Coordinated with line-haul, dispatch, and transport planning teams to support smooth freight movement and reduce operational delays.
- Ensured proper scanning, routing, label verification, and exception handling to maintain shipment accuracy and visibility.
- Prepared daily operational reports, shift summaries, and manpower planning MIS for leadership review.
- Amazon.in | Process Assistant | Middle Mile | MPNA SC
Problem Solver
Amazon Transportation Service
02.2021 - 04.2023
- Identified and resolved damaged, missing, or misplaced packages by conducting thorough searches and investigations across the warehouse floor.
- Performed damage assessment, SLAM checks, repacking, relabeling, and recovery to ensure shipments met Amazon quality and safety standards.
- Maintained strong performance metrics by ensuring timely resolution of problematic shipments and reducing operational delays.
- Monitored aging shipments, prioritized critical orders, and took corrective actions to prevent losses and improve delivery accuracy.
- Escalated high-value and sensitive shipments to the SLP (Security & Loss Prevention) team within defined timelines to avoid risks.
- Amazon Problem Solver (Damage & Loss Prevention)
Operation Associate
Amazon Transportation Service
06.2020 - 02.2021
- Assisted in bagging, staging, sorting, and load preparation to improve workflow efficiency during peak operations.
- Contributed to process improvement initiatives to increase productivity and reduce operational errors.
- Amazon.in | Operation Associate | Middle Mile | PNQF SC
Education
BBA -
04.2001 -
Timeline
Executive First Mile Operations - DB Schenker Logistics Pvt. Ltd.
02.2025 - Current
Operation Coordinator (Cluster) - Xpressbees.in
08.2024 - 02.2025
Process Assistant - Amazon Transportation Service
05.2023 - 01.2024
Problem Solver - Amazon Transportation Service
02.2021 - 04.2023
Operation Associate - Amazon Transportation Service
06.2020 - 02.2021
Dy Patil - BBA,
04.2001 -