Overview
Work History
Timeline
Sahil Sharma

Sahil Sharma

New Delhi

Overview

16
16
years of professional experience

Work History

Team Coach

American Express
Gurgaon
11.2014 - Current
  • Adapted to flexible hours across night, weekend, and holiday shifts to meet business needs.
  • Resolved complex issues, enhanced operational efficiency, and delivered exceptional service.
  • Nurtured interpersonal skills by fostering positive relationships with colleagues and clients.
  • Utilized critical thinking to dissect problems, assess solutions, and make informed decisions.
  • Led the customer service team in delivering a best-in-class experience to American Express credit card holders in alignment with the Company's goals and objectives.
  • Sustained high customer satisfaction through proactive strategies focused on addressing needs and resolving concerns.

Customer Service Associate

Concentrix
Gurgaon
10.2012 - 10.2014
  • Facilitated setup and activation of mobile phones while providing remote troubleshooting assistance for devices.
  • Addressed billing and payment issues in accordance with company guidelines, effectively resolving disputes.
  • Provided technical support to customers by diagnosing and resolving product and service issues.

Sr. Associate

Wipro BPO
Gurgaon
10.2009 - 12.2010
  • Executed troubleshooting processes for Kodak printers, ensuring timely resolution of issues.
  • Managed software and wireless installations for clients in the US and Canada.

Timeline

Team Coach - American Express
11.2014 - Current
Customer Service Associate - Concentrix
10.2012 - 10.2014
Sr. Associate - Wipro BPO
10.2009 - 12.2010

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Sahil Sharma