SAHIL SOOD
Delhi
Summary
Dynamic professional with extensive experience in inbound call and email support at IGT SOLUTIONS, excelling in client relationship management and performance tracking. Proven ability to lead teams, enhance productivity, and implement innovative strategies, driving business growth and achieving client satisfaction. Skilled in technical support and effective communication, fostering strong client partnerships.
Overview
4
4
years of professional experience
Work History
Inbound Call Support
CONCENTRIX
08.2024 - Current
- The leading outsourcing service provider for Avalon from India to India for the technical support related to their device and technology.
- Provided emotional support to callers by listening attentively, empathizing with their situation, and responding appropriately.
- Provided support to other team members as needed during peak call volumes or high-priority situations.
Inbound Email Support and SME/Team Coach
IGT SOLUTIONS Pvt Ltd
01.2022 - 05.2024
- Daily interaction with team and management on new ideas and performance improvement for overall growth.
- Provide Floor support to resources on calls for sales upgrades and plans.
- The leading outsourcing service provider for Lufthansa Airlines from India to UK and USA for their various business industries like IT, Telecom, Airlines etc.
- Effective Feedback Skills.
Education
BA Programme -
Subharti University
12th -
National Institute of Open Schooling
10th -
CBSE
Skills
- Technical support
- Effective communication
- Client relationship management
- Performance tracking
- Team building
Personal Information
Date of Birth: 07/26/98
Languages
- English
- Hindi
- Punjabi
Areas Of Interest
- Listening to music
- Explore things
Languages
Punjabi
Upper Intermediate (B2)
B2
Timeline
Inbound Call Support
CONCENTRIX
08.2024 - Current
Inbound Email Support and SME/Team Coach
IGT SOLUTIONS Pvt Ltd
01.2022 - 05.2024
BA Programme -
Subharti University
12th -
National Institute of Open Schooling
10th -
CBSE