Md Sahil Iqbal Ahmed
Bengaluru
Summary
App Development Specialist with extensive experience at Henkel Project, excelling in SAP BASIS administration and incident management. Proven track record in executing system upgrades and enhancing client satisfaction .Adept at technical documentation and fostering strong client relationships, ensuring seamless system performance and stability.
Overview
10
10
years of professional experience
Work History
App Development Specialist
Henkel
01.2023 - Current
- Collaborated with clients for 6 years on SAP Support Package Stack (SPS) upgrades, ensuring critical landscapes remained up-to-date and stable.
- Led IT regression testing as Test Manager, coordinating closely with clients to ensure smooth go-live and maintain system stability.
- Executed SAP system refresh activities across all landscapes, enhancing system reliability and performance.
- Monitor SLAs, system performance, and ensure high client satisfaction
Senior Software Engineer
Henkel
01.2018 - 10.2025
- Handled critical P1/P2 incidents, delivering timely resolutions in line with SLA commitments.
- Managed incidents, changes, and problem tickets independently, ensuring timely resolution.
- Developed indexes, RSA1 config, and RFC configurations.
- Executed quarterly security checks and implemented SAP notes to ensure system integrity.
- Configured SOAMANAGER for web services to facilitate seamless integration.
- Performed weekly EWA analysis to support data-driven decision-making.
- Configured, set up, and troubleshot printers to ensure operational efficiency.
Associate Software Engineer
Unilever
01.2017 - 01.2018
- Monitored system performance and fine-tuned configurations to ensure optimal operation.
- Adjusted system parameters based on client and business requirements to enhance functionality.
- Handled transport management via manual and ChaRM processes.
- Created OSS tickets in SAP to facilitate timely resolution of service requests.
Education
B-Tech - Engineering
Nmims college of engineering
01-2016
Skills
- SAP configuration
- SAP BASIS ADMIN
- System upgrades
- System monitoring
- Incident management
- Security checks
- Regression testing
- Technical documentation
Selected Experience
- Associate Software Engineer, Unilever, 01/01/17, 12/31/18, Work on assigned tasks under guidance., Assist with application-level SAP Basis activities (like transports, user admin, monitoring, documentation)., Raise and resolve basic incidents or service tickets., Support system refresh and SPS upgrades under supervision., Worked on system monitoring and reporting to application team., Participate in training and skill development.
- Senior Software Engineer, Henkel, 01/01/19, Present, Independently handle SAP Basis tasks at the application level., Perform system refreshes, SPS upgrades, User export, and role administration, STMS activities., Manage incidents, changes, and problem tickets with minimal supervision., Worked on P1/P2 incidents with no SLA Breach, Index creation \BDLS\RSAI config\All RFC connection etc., Weekly EWA analysis., Quarterly security checks /SAP note implementation.
Affiliations
Active participant in team group event/singing/painting/cooking.
Timeline
App Development Specialist
Henkel
01.2023 - Current
Senior Software Engineer
Henkel
01.2018 - 10.2025
Associate Software Engineer
Unilever
01.2017 - 01.2018
B-Tech - Engineering
Nmims college of engineering