SAHIL SHARMA

With over a decade of experience in the healthcare sector, I bring a wealth of expertise as a seasoned Manager. Throughout my career, I consistently delivered excellence in prestigious organizations such as Columbia Asia, BLK Hospital, Aakash Healthcare, Centre For Sight (Corporate Office), and Manipal Healthcare. My skill set encompasses Front Office management, Cash and Corporate billing, Recovery, and Pricing. One of my key strengths is enhancing the Patient Experience and driving Conversions, while also spearheading successful Home Care Business initiatives. I am deeply committed to operational excellence and have a genuine passion for delivering outstanding healthcare services.

• Supervising finance counseling , admissions and discharges of patients in IPD. Resolving billing and changeability queries raised by the internal and external customers.
• Supervising daily debriefings of team members.
• Handling the tasks of providing expenses estimates of hospitalization to the patients before admission. Making the final discharge bill after crosschecking the entries for the entire period of the patient stay.
• Working as Manager on Duty.
• Formulated Brand Service Standard Audit mechanism that got implemented across all units.
• Re-structured the NPS ( Net Promoter Scores) for improvement of customer satisfaction ratings.
• Assists patients with information and provides necessary services upon their arrival or departure
  from the hospital.
• Provides on job orientation to customer care staff and keeps them informed of the philosophies,
  policies, and procedures to be followed in caring for patients and their families.
• Plans staff work assignments and schedules.
• Ensures Cross Functional Collaboration meetings with other departments.

Date of Birth- 16th Feb 1991

Father's Name- Mr. Shyam Sunder Sharma

Language's Known- Hindi, English , Punjabi.

Marital Status- Unmarried .