SAHIL YADAV

Transport for London

Working as a Senior Developer for TFL focused mainly in backend API development in C# .Net and Azure Cloud Platform

CITB - UK

Bootstrapping their automated chatbot with live agent support for real time queries about their requests.

Lex, Amazon Connect

UKVCAS - Phase 2 (LiveChat)

An extention of the existing solution and creation of hybrid solution of chatbot plus contact center for live agents with customized call center for UK Visa Application.

UKVCAS - Phase 1 (Chatbot)

A chatbot developed for UK Visa customer website catering to Visa related queries.

ImmoAgent

Developed Backend of an e-commerce application for German client for real estate management, also developed utilities such as creating a full fledged PPT as order catalogue and PDF for bills.

Vodafone

Developed voice enabled chatbot for a German client to be consumed by iOS & Android applications used to perform JIRA actions.

DTAG - Deutsche Telekom AG

A voice enabled Self healing app for all kinds of network related issues from installation to trouble shooting, made for German Client

ITSD - VERA

Automated voice based call center for UK client to achieve functionalities like, Chase ticket status, log new issues/item request, General intelligent FAQ.

CRD - Customer Retail Demonstrator

A mobile application to enable user to order clothes and apparel online using smart voice enabled chatbot capable to understand free flowing user speech inputs, asking user for their preferences and offering them with the search results and add to cart, also expecting callback option if the user is not available for checkout.