Sahir Shaikh
Kalyan
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a job. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Proprietor
Babuji Optician
04.2012 - Current
- Assumed responsibilities within family enterprise.
- Supported customers in finding the perfect fit for their glasses.
- Guided selection of lens types based on customer lifestyle and needs.
- Completed certification from well-known institution, establishing position as Optometrist.
- Delivered eye tests and detected cataracts.
Customer Relations Advisor
Hutchinson 3 Global Services
07.2011 - 03.2012
- Provided assistance in the Vodafone Australia Technical Support process.
- Managed inquiries associated with network and handset functionalities.
- Addressed and diffused escalations while preserving brand reputation.
- Secured regular output across team and solo efforts.
Senior Technical Support Executive
Sutherland Global Services
11.2010 - 06.2011
- Provided expert assistance in resolving issues related to AT&T U-verse.
- Resolved customer inquiries promptly through chat and email.
- Acquired expertise and provided guidance to clients and team members on various problems.
- Maintained efficient service standards, enhancing customer retention.
Contact Center Executive
Adventity
04.2008 - 10.2008
- Started as a Sales executive for US DISH TV sales process.
- Achieved steady monthly sales targets.
- Ensured high-quality sales by complying with company and sales protocols.
- Enhanced customer purchasing experience with targeted upselling techniques.
- Engaged in activities promoting teamwork.
Customer Service Executive
Tracmail
10.2007 - 03.2008
- Served as third-party collection executive for US process.
- Met goals within prescribed parameters.
- Adapted swiftly to new role in US Bell process after cessation of earlier duties.
- Resolved inquiries through telephonic communication.
- Handled customer inquiries swiftly, resulting in enhanced satisfaction.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Enhanced client relationships, resulting in higher retention rates.
Senior Travel Consultant
Jazz Travels & Tours P Ltd
10.2005 - 09.2007
- Planned personalized itineraries to elevate client contentment.
- Scheduled reservations for travel, hotels, and rental cars.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Helped customers with passport and visa applications.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Managed accommodation bookings for multiple clientele.
- Created thorough travel plans with comprehensive details on costs, accommodations, flights, transfers, and tours.
Education
IATA/UFTAA FOUNDATION & EBT COURSE -
IITC MUMBAI
Diploma In International Airlines & Travel -
IITC MUMBAI
SSC -
Mumbai University Correspondence
Bachelor Of Arts -
Thiruvalluvar University
HSC -
Shrine Education Correspondence College
BSS Diploma In Optometry -
Amar Institute of Optical Management
2016
Skills
- Operations management
- Business Development
- Strategic Purchasing
- Business Growth Initiatives
- Customer Interaction Optimization
- Budget Management
- Small Business Management
- Financial Budgeting
- Vision implementation
- Customer Service Excellence
- Client Engagement
- Effective Team Leadership
- Customer-Focused Sales
- Service Excellence
Accomplishments
- Certificate of Achievement received during my employment with Respondez
Certification
- Diploma in International Airlines and Travel Management.
- IATA Foundation Course.
- Diploma in Optometry.
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Marathi
Upper intermediate (B2)
Timeline
Proprietor
Babuji Optician
04.2012 - Current
Customer Relations Advisor
Hutchinson 3 Global Services
07.2011 - 03.2012
Senior Technical Support Executive
Sutherland Global Services
11.2010 - 06.2011
Contact Center Executive
Adventity
04.2008 - 10.2008
Customer Service Executive
Tracmail
10.2007 - 03.2008
Senior Travel Consultant
Jazz Travels & Tours P Ltd
10.2005 - 09.2007
- Diploma in International Airlines and Travel Management.
- IATA Foundation Course.
- Diploma in Optometry.
IATA/UFTAA FOUNDATION & EBT COURSE -
IITC MUMBAI
Diploma In International Airlines & Travel -
IITC MUMBAI
SSC -
Mumbai University Correspondence
Bachelor Of Arts -
Thiruvalluvar University
HSC -
Shrine Education Correspondence College
BSS Diploma In Optometry -
Amar Institute of Optical Management
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