Sahi Sakina

• Streamlined candidate pipeline management using applicant tracking systems.
• Coordinated interview schedules to enhance candidate experience and streamline hiring process.
• Provided prompt feedback to candidates throughout recruitment processes.
• Assisted in developing job descriptions aligned with company goals and culture.
• Utilized LinkedIn, Monster, Indeed, and Dice portals for candidate sourcing.
• Participated in recruitment events to promote BSA Service Corp's employment opportunities.

Cultivated relationships with technical staff to facilitate timely reference checks from skilled consultants.

• Submitted two quality resumes daily to promptly address urgent hiring needs.

• Conducted thorough review and evaluation of resumes and applications to identify top-tier candidates for various non-IT roles across multiple business functions. • Developed and maintained strong relationships with candidates and hiring managers to ensure a deep understanding of job requirements and candidate expectations.
• Sourced candidates through various job boards and social media platforms.
• Conducted initial phone interviews to assess candidate qualifications and fit.
• Collaborated with hiring managers to understand specific role requirements.

• Managed customer queries related to insurance policies, renewals, claims, and coverage details. • Assisted clients in selecting suitable insurance plans based on their needs and financial goals. • Coordinated with internal teams and insurers to ensure smooth policy issuance and claim processing. • Maintained client records, ensured compliance, and delivered high-quality customer service.
• Oversaw customer accounts, ensuring timely updates and accuracy of information to enhance client satisfaction.
• Recorded customer interactions in support ticketing system, facilitating efficient follow-ups and resolution tracking.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
• Monitored daily performance of computer systems to ensure optimal functionality.

• Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
• Assisted customers with inquiries and resolved issues promptly.
• Delivered prompt, friendly, and knowledgeable service for routine inquiries and complaints, enhancing customer experience.
• Managed customer accounts and ensured accurate information updates.
• Provided product knowledge to clients through effective communication.
• Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
• Analyzed customer complaints and service trends to identify and address systematic issues, improving overall service quality.
• Maintained composure and patience during difficult customer interactions, effectively applying de-escalation techniques to resolve conflicts.