Sahithi Dande

Client - Google

Project - IN Phonespam
Responsibilities & Achievements :

• Is the Data POC for 2 Geographical locations spanning across multiple cross-functional teams.
• Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
• Coordinated client interactions for product shadow sessions within Workflow Team Lead capacity.
• Specialized in auditing automations to enhance accuracy for executive decision making.
• Provided support in data consolidation and report preparation for the IN Phonespam Team.
• Handled Qc Team under LTO-Operations.
  Executed root cause analysis to mitigate operational errors.
• Proactively initiated Mentor-Mentee program in Phonespam workflow to mitigate errors as a Process Specialist.

Client - Google

Project - OQM(Moved due to business transition)
Responsibilities & Achievements :

• Met SLA targets and maintained quality benchmarks as Senior Process Executive
• Executed pilot evaluations leading to queue stabilization.
  
• Promoted to Quality Checker role,ensuring queue accuracy based on client specifications