Fitness
Sahithi Karlapalem
Servicenow Tech Support Associate
Hyderabad
Summary
Experienced in Servicenow platform with over 1 year 8 months in DevOps team in Accenture. Certified with Servicenow -Application Developer. Specialized in satisfying clients with technical assistance to client, resolving problems, fulfilling requests.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Servicenow Tech Support Associate
Accenture
Hyderabad
11.2020 - Current
- Developed and maintained courteous and effective working relationships.
- Managed and resolved challenging issues for ServiceNow partners and customers.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved technical issues raised by customers and helped to understand or troubleshoot unexpected behaviors on the ServiceNow software and platform.
- Collaborated with team members to achieve target results.
- Developed request items, workflows, integration definitions and other requirements by client.
Education
Bachelor's of Technology - Computer Science And Engineering
Vignana Bharathi Institute of Technology
Hyderabad 08.2016 - 09.2020
Intermediate - MPC
Sri Chaitanya Junior College
03.2014 - 04.2016
Secondary School - ICSE
Sri Sai Public School
Hyderabad 04.2001 -
Skills
Request Fulfillment
Certification
Servicenow - Certified Application Developer
Interests
Philosophy
Public Speaking
Tarvelling
Singing/Dancing
Timeline
Servicenow Tech Support Associate
Accenture
11.2020 - Current
Bachelor's of Technology - Computer Science And Engineering
Vignana Bharathi Institute of Technology
08.2016 - 09.2020
Intermediate - MPC
Sri Chaitanya Junior College
03.2014 - 04.2016
Secondary School - ICSE
Sri Sai Public School
04.2001 -
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