Sahyandri Dudhe
Senior RPA Developer
Pune
Summary
Highly motivated and flexible Senior RPA Developer with over 6+ years of hands-on experience with Automation Anywhere on Aviation, Telecom, Healthcare, Insurance domains. Consistently exceeded expectations and am always willing to go the extra mile to solve complex problems. Seeking a position with a leading corporation in a high-tech environment that will challenge to grow professionally. Eager to explore new learning and advanced technology in the RPA domain.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
System Analyst
Hexaware Technologies
Nagpur, India
12.2021 - Current
- Deployed 16+ RPA use-cases in production individually.
- Enhanced system performance by troubleshooting, debugging, and modifying 25+ existing RPA bots with updated requirement from Business SMEs.
- Handling maintenance of 50+ use cases running in production and resolved 60+ ServiceNow tickets for production defects and bugs.
- Completed bot migration of 10+ use cases from AA v11 to A360.
- Created 15+ reusable utility bot components for PSA and 10+ for CSH Salesforce which reduced production time and improved consistency in software architecture across multiple projects.
- Developed use cases for Salesforce, ServiceNow and DocuSign Applications.
- Worked on API based and UI based automations.
- Have sound knowledge of Bot Design creation USD and SDD, implementation and development, UAT, troubleshooting bugs/production issues and timely maintenance of update on JIRA.
- Actively maintained tracker for logs for complex production blocks with resolution for team.
- Received appreciation feedback from Client Manager of IQVIA as well as Business Owners for critical production defects resolution within minimum timeline.
- Assisted product owners with defining clear user stories based on customer feedback gathered from various sources.
- Incorporated industry best practices to ensure high-quality code, minimizing defects and reducing maintenance efforts.
- Maintained up-to-date documentation of all automated processes, ensuring ease of knowledge transfer among team members
- Mentored junior developers, promoting culture of continuous learning and knowledge sharing within team.
- Provided comprehensive training sessions for team members on use and maintenance of RPA tools and technologies.
RPA Developer
Principal Global Services
Pune
08.2017 - 12.2021
- Researched and recommended 13 - RPA opportunities from Life & DI claims area and successfully deployed in production individually.
- Deployed 30+ enhancements to existing use cases.
- Resolved over 100+ Cherwell Tickets including production fix, bot defects and enhancements.
- Handled PCM creation and Code deployment from pilot to production environment.
- Assisting in Control room administration tasks.
- Revised, modularized and updated old code base Use Cases to modern development standards, reducing operating costs and improving functionality.
- Developed and maintained streamlined reusable code utility bots.
- Assisted in feasibility, OKR studies and Process walkthroughs. Translated verbal customer requirements into written use cases and enhancements.
- Gathered and defined business requirements to develop clear specifications for Use Case plans.
- Participated in Peer code reviews to verify in-situ performance of developed projects.
- Documented technical workflows, knowledge and instructions of special handling application for education of newly hired employees.
- Developed use cases for desktop, Web and Java applications.
- Trained and managed team of Bot Owners and discussed issues in order to provide resolution and apply best practices.
Senior Customer Associate
Intelenet Global Services
Pune
09.2015 - 08.2017
- Handled 1000+ customer enquiries/requests and 500+ complaints of billing questions, payment dispute and extensions.
- Received 300+ positive satisfactory appreciation from customers and got rewarded as Promotor Champion.
- Highlighted issues to the client for better resolution of complaints and gave suggestions to reduce customer disputes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted in Customer Email Handling RPA project as SME.
Education
Bachelor Of Engineering - Computer Science And Technology
07.2010 - 07.2014
HSC - Maths-Biology
06.2007 - 06.2009
SSC - General
06.2006 - 07.2007
Skills
Automation Anywhere A360
Accomplishments
- Automation Anywhere Certified – Advanced RPA Professional
- Awarded with "Evangelist of the year - 2019".
- Awarded with "Annual Impactful Idea - 2019" for driving RPA project in LIFE & DI Claims Team with maximum impact (13 Use Cases deployed End to end).
- Awarded as the "Best Performer of the Year-2017".
- Presented idea and collaborated with Client Product owners to develop Synapse tools which can open doors for identifying new RPA Use Cases and savings. Recognised as innovative idea-2020.
- Got Recognised for supervising team of 10 Bot Owners for smooth functioning of Bot operations in SBD unit.
- Achieved fast delivery of use case by creating reusable utility bots.
- Got Shoutout for Documenting workarounds/solution and explaining critical problems encountered in the Production applications to team.
- Got shoutout and Spot Award for deploying critical production enhancements in a day.
Languages
English, Hindi and Marathi
Excellent
Current Automation Anywhere Project
Use Case Name - Bulk User Record Changes (API Based Automation)
Application used - Salesforce, ServiceNow, VIA, Excel, Outlook, Python
Description - IQVIA is a global leader in healthcare consulting, technology and analytics. BURC is a part of Salesforce PSA process where IQVIA employee/Contractor raise Service-Now ticket to make changes related to email, Billable/credited utilization or enabling PIC fields of user records in bulk. This automation was fully completed API based. Bot will validate and update required fields as requested in batch of 25 records and upload final results CSV file to ticket for further validation from PSA admin team.
Use Case Name - CIW Claim Building and Payment (UI Based Automation)
Application used - Web Application, Java Application, Excel, Outlook and Desktop Claim Assignment Tool
Description - CIW Claim Building and Payment are two different processes handled by different teams, clubbed together to maintain flow of CIW claims processing. Need to build claims on Web application by extracting details from CIW claim forms received. Send Acknowledgement letter to insured and employer and upload a copy into claims. Upload claim documents in claim document portal. Once claim is build completed. Do pre-checks in Java applications for payment eligibility and process payments. Maintain report sheet of payment and push to manual cases and send to HO.
Certification
Automation Anywhere Certified Advanced RPA Professional (V11.0)
Interests
Painting and Reading
Badminton
Declaration
I consider myself familiar with above specified aspects. I am also confident of my ability to work in a team.
I hereby declare that the information furnished above is true to the best of my knowledge.
Sahyandri R Dudhe
Timeline
Automation Anywhere Certified Advanced RPA Professional (Automation 360)
08-2022
System Analyst - Hexaware Technologies
12.2021 - Current
Automation Anywhere Certified Advanced RPA Professional (V11.0)
01-2019
RPA Developer - Principal Global Services
08.2017 - 12.2021
Senior Customer Associate - Intelenet Global Services
09.2015 - 08.2017
P R Patil College of Engineering And Technology - Bachelor Of Engineering, Computer Science And Technology
07.2010 - 07.2014
Guru Nanak College of Science - HSC, Maths-Biology
06.2007 - 06.2009
Gandhi Vidyalaya - SSC, General
06.2006 - 07.2007
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