Saru Evelin Deva Kirubai
Chennai
Summary
Customer support professional with experience in providing high quality service and support. Proficient in handling customer inquiries and resolving issues efficiently. Eager to contribute to a team that values quality service and continuous improvement.
Overview
2
2
years of professional experience
Work History
Customer support executive
Hexaware Technologies
Chennai
11.2023 - 11.2025
- Managed a high volume of customer inquiries via call, chat, and email, providing exceptional service and support to enhance customer satisfaction.
- Resolved customer issues effectively, utilizing strong problem-solving skills to address inquiries and escalations in a timely manner.
- Collaborated with cross-functional teams to streamline processes and improve customer experience, ensuring consistent and high-quality service delivery.
- Documented interactions and maintained accurate records in the CRM system, contributing to data integrity and reporting accuracy.
- Trained and mentored new team members, fostering a collaborative environment and enhancing team performance.
- Achieved and exceeded key performance indicators (KRA’s) related to customer satisfaction, response time, and resolution rates.
Education
M.sc - Microbiology
Madras Christian College
Chennai05.2021
B.sc - Microbiology
Hindustan College of Arts and Science
05-2019
HSC -
CK school of practical knowledge
05.2016
SSLC -
St.mary's mat.hr.sec.school
05.2014
Skills
- Customer support
- Communication
- Computer literacy
- MS excel
- Time management
- Technical proficiency in Salesforce CRM
Languages
English Full Professional Proficiency, Tamil Native or Bilingual Proficiency
Internship
Chennai Industrial co-operative analytical laboratory (01/2021 - 04/2021)
Projects
Project based on the microbial content and germination efficiency. (06/2020 - 05/2021), It is the alternative study between the actual fertiliser and the modified product with the cheap alternative.
Timeline
Customer support executive
Hexaware Technologies
11.2023 - 11.2025
M.sc - Microbiology
Madras Christian College
B.sc - Microbiology
Hindustan College of Arts and Science
HSC -
CK school of practical knowledge
SSLC -
St.mary's mat.hr.sec.school