Summary
Overview
Work History
Education
Skills
English
Timeline
Generic

Kamaal Abbas

Administration Officer
Coventry

Summary

Logical Administrative Assistant bringing 2 years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Customer Support Executive

Sitel Group
coventry
10.2021 - 07.2022
  • Customer Support for JLTS
  • Troubleshooting on call
  • First point of contact for the customer -facing technical issues
  • Communication Skills
  • Customer behaviour


Administrative Assistant

Tech Mahindra
Noida
06.2018 - 05.2020
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Education

Master of Science - Automotive Engineering

Coventry University
Coventry
09.2021 - 03.2023

Bachelor of Science - Mechanical Engineering

APJ Abdul Kalam Technical University
India
03.2016 - 03.2020

Skills

    MS Office

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English

Fluent

Timeline

Customer Support Executive

Sitel Group
10.2021 - 07.2022

Master of Science - Automotive Engineering

Coventry University
09.2021 - 03.2023

Administrative Assistant

Tech Mahindra
06.2018 - 05.2020

Bachelor of Science - Mechanical Engineering

APJ Abdul Kalam Technical University
03.2016 - 03.2020
Kamaal AbbasAdministration Officer