Kamaal Abbas
Administration Officer
Coventry
Summary
Logical Administrative Assistant bringing 2 years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Support Executive
Sitel Group
coventry
10.2021 - 07.2022
- Customer Support for JLTS
- Troubleshooting on call
- First point of contact for the customer -facing technical issues
- Communication Skills
- Customer behaviour
Administrative Assistant
Tech Mahindra
Noida
06.2018 - 05.2020
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Master of Science - Automotive Engineering
Coventry University
Coventry 09.2021 - 03.2023
Bachelor of Science - Mechanical Engineering
APJ Abdul Kalam Technical University
India 03.2016 - 03.2020
Skills
MS Office
English
Fluent
Timeline
Customer Support Executive
Sitel Group
10.2021 - 07.2022
Master of Science - Automotive Engineering
Coventry University
09.2021 - 03.2023
Administrative Assistant
Tech Mahindra
06.2018 - 05.2020
Bachelor of Science - Mechanical Engineering
APJ Abdul Kalam Technical University
03.2016 - 03.2020
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