Rishika Pyata
Hyderabad
Summary
To be part of a dynamic and growth-oriented organization where I can apply my customer support skills, enhance my professional capabilities, and contribute effectively to organizational success.
Customer-focused professional with hands-on experience in customer support and client communication. Skilled in handling inbound and outbound calls, resolving customer issues, maintaining service quality, and supporting customers with event-based gifting solutions including eco-friendly gifts. Brings strong coordination skills, adaptability, and a customer-first mindset. Customer Support Executive with expertise in complaint handling and issue resolution. Proven ability to enhance client assistance through effective inbound and outbound call management.
Overview
1
1
year of professional experience
Work History
Customer Support Executive
VOUCHER BUY SOFTWARE TECHNOLOGIES LLP
08.2024 - Current
- Support customers with event-based gifting requirements such as festivals, celebrations, rewards, special occasions, and sustainable gifting initiatives.
- Assist customers in selecting suitable gifting solutions including digital vouchers, physical gifts, and eco-friendly options.
- Handle inbound and outbound customer support phone calls, addressing inquiries, complaints, and service requests.
- Resolve customer issues related to orders, transactions, and general service concerns while ensuring a positive customer experience.
- Maintain accurate call notes, follow-ups, and resolution records.
- Coordinate with internal teams to ensure timely issue resolution.
- Provide limited support via email and online platforms when required.
Education
Master of Commerce (M.Com) -
St. Ann’s College for Women
01.2023
Bachelor of Commerce (B.Com) -
St. Ann’s College for Women
01.2021
Intermediate (MPC) -
NRI Junior College
01.2018
Secondary School Certificate (SSC) -
Queens International School
01.2016
Skills
- Customer Support
- Client Assistance
- Inbound Call Management
- Outbound Call Management
- Customer Query Resolution
- Complaint Handling
- Issue Resolution
- Customer-Centric Approach
Projects
E-Marketing and its Importance Content Marketing and Branding Impact on Sales Influencer Marketing with Reference to Instagram
Timeline
Customer Support Executive
VOUCHER BUY SOFTWARE TECHNOLOGIES LLP
08.2024 - Current
Master of Commerce (M.Com) -
St. Ann’s College for Women
Bachelor of Commerce (B.Com) -
St. Ann’s College for Women
Intermediate (MPC) -
NRI Junior College
Secondary School Certificate (SSC) -
Queens International School