Hi, I’m
SAI KUMAR PANCHAVARI
Technical Writer
Hyderabad,Hyderabad
Summary
Detail-oriented Technical Writer with 5 years of experience in web content, developer documentation, and product manuals. Skilled in creating clear, concise, and engaging content across various platforms. Experienced in conducting content audits and designing effective information architecture to enhance content discoverability and usability. Proven ability to collaborate with stakeholders, follow style guides, and improve documentation processes. Seeking a challenging role to leverage these skills.
Overview
6
years of professional experience
3
Certifications
Work History
ICEHyderabad
Technical Writer
12.2024 - Current
Job overview
- Created comprehensive documentation for an enterprise solution, leading to a 29% increase in user adoption and a 21% reduction in support requests, significantly enhancing the overall user experience.
- Enabled seamless adoption of System Account Management Inventory software across the organization by creating clear documentation, resulting in a 27% reduction in support inquiries.
- Conducted content audits and usability testing to reorganize complex documentation sets, resulting in a 25% reduction in user-reported navigation issues.
- Designed the complete information architecture for an internal Help Center housing 126 technical and operational articles, improving content discoverability for support and engineering teams.
Google Operations CenterHyderabad
Tech Writer UX
06.2021 - 12.2024
Job overview
- Created user-friendly help content for enterprise solutions built on Google Ads and developed comprehensive developer documentation, improving developer onboarding and enhancing the overall user experience.
- Successfully migrated help center content for an enterprise solution from the legacy UI to the Amalgam platform, completing the project 12% ahead of schedule.
- Conducted thorough content audits to identify and address inconsistencies, resulting in a 34% reduction in user-reported errors and improving content accuracy and accessibility.
- Applied strong writing, editing, and proofreading skills to create clear, concise, and accurate content, streamlining the document creation process and ensuring high-quality, error-free drafts from the outset.
- Collaborated closely with software engineers, product managers, and technical writers to ensure the accuracy, consistency, and thoroughness of technical documentation, fostering seamless communication and improving overall documentation quality.
GenpactHyderabad
Associate Technical Writer
04.2019 - 06.2021
Job overview
- Conducted thorough research and gathered information from diverse sources, including subject matter experts and industry references, to ensure the accuracy, relevance, and timeliness of all content.
- Edited and proofread content for grammar, punctuation, clarity, and consistency, ensuring adherence to style guides and brand guidelines.
- Collaborated with subject matter experts to develop informative and engaging content while successfully working within tight deadlines in a fast-paced environment.
- Coordinated content review cycles with subject matter experts (SMEs), incorporating feedback to continuously improve documentation quality.
Education
Jawaharlal Nehru Technological UniversityHyderabad
Btech from Mechanical Engineering
08.2013 - 08.2017
Skills
Audience analysis
Style guide adherence
Research
Technical documentation
Content management
Collaboration
Usability testing
API documentation
Awards
- Touchstone Award, Received in recognition for exceptional work ethic and performance.
- High Five Award, Received multiple 'High Five' recognitions for effectively managing and overcoming challenging situations.
- UX design foundations, This course, offered by Google, helps learners develop the skills to create user-centered designs and work collaboratively throughout the design process.
- Accessibility foundations, This course, designed by Google, provides foundational knowledge of digital accessibility, covering topics such as web accessibility principles.
Certification
UX foundations Google
Timeline
Technical Writer
ICE
12.2024 - Current
UX foundations Google
10-2024
Accessibility foundations Google
08-2024
Tech Writer UX
Google Operations Center
06.2021 - 12.2024
Associate Technical Writer
Genpact
04.2019 - 06.2021
Jawaharlal Nehru Technological University
Btech from Mechanical Engineering
08.2013 - 08.2017