Sai Prasad M V
Chennai
Summary
IT professional with 18 years in Software Development, Application Support, and Technical Leadership within Logistics, Retail and Insurance sectors. Expertise in managing 100+ critical applications, driving migrations, enhancements, and automation. Recognized for leading operational excellence and support engagement improvements.
Overview
18
18
years of professional experience
Work History
Senior Analyst
WALMART GLOBAL TECH
Chennai
01.2021 - Current
- Ownership on the holiday readiness activities for DataOps area and prepared AE decks for leadership presentations. Always ready to present to leaders with clarity when situation demands.
- Played a major role in the overall AE playbook preparations which is currently being used across teams for all annual events. This also includes pre-event execution steps to proactively monitor and fix issues before the events across tracks in Data Ops.
- Key SME in DataOps area. Primary POC to drive all the automations in the ATOM like Dragonfly, DF Report, Anodot, Event Transactability Report thereby having effort savings of 5 hours per week (each event) and frequently collaborated with the ATOM team until closure.
- Completely owned the FOOS Analysis for USGM space and focused on the Automations / RCA wherever possible thereby having effort savings of 14 hours per week.
- Always had an excellent collaboration with US teams as well as Engineering / Dev teams. Developed good rapport with L1 Support/Business teams and consistently helped them with playbooks which helped in reducing the ticket inflow by 20%.
- Helped the team to groom consistently and provided opportunities to work along with the Product/Development teams to upskill themselves as an SMEs which has helped to improve the MTTR by 26% and reduce the deflection ratio by 20%.
- Process Improvement - Ownership for 1P PS Cleanup issues to remove the Stale mapping at Qarth level using PS Repair API. MTTR Reduction for 4 incidents per month. Time spent to resolve reduced from 2 or 3 weeks to 4 days per ticket improving the MTTR.
- Handled multiple critical issue calls for Item & Inventory space. Involved in post purchase issues during all annual events effectively.
- Played a Key role to ensure all the event launches like iPhone, Panini, PS5 are successful with no major hurdles.
- Strongly believe in 'One team' mindset and made sure to support the team members on any challenges. Always been the GO-TO person and have created enough space to share any opinions/thoughts.
- Managed Service Improvements in USTECH area resulting in ~$423k dollar savings.
- We help people around the world save money and live better anytime and anywhere in retail stores, online and through their mobile devices. Each week, more than 230+ million customers and members visit our 11000+ stores in 27 countries and e-commerce websites in 10 countries. Walmart is simply the largest retail business in the world. @ Walmart Labs in Chennai, we enable an ecosystem wherein our customers can “save money so they can live better” by using technology for the charter of building brand new platforms, services on latest technology stack and operation support to both our e-commerce and stores businesses worldwide.
Technical Lead
COGNIZANT TECHNOLOGY SOLUTIONS
12.2012 - 12.2020
- Ownership on the holiday readiness activities for DataOps area and prepared AE decks for leadership presentations. Always ready to present to leaders with clarity when situation demands.
- Played a major role in the overall AE playbook preparations which is currently being used across teams for all annual events. This also includes pre-event execution steps to proactively monitor and fix issues before the events across tracks in Data Ops.
- Key SME in DataOps area. Primary POC to drive all the automations in the ATOM like Dragonfly, DF Report, Anodot, Event Transactability Report thereby having effort savings of 5 hours per week (each event) and frequently collaborated with the ATOM team until closure.
- Always had an excellent collaboration with US & India teams as well as Engineering / Dev teams. Developed good rapport with L1 Support/Business teams and consistently helped them with playbooks which helped in reducing the ticket inflow by 20%.
- Handled multiple critical issue calls for Item & Inventory space. Involved in post purchase issues during all annual events effectively.
- Played a Key role to ensure all the event launches like iPhone, Panini, PS5 are successful with no major hurdles.
- Strongly believe in 'One team' mindset and made sure to support the team members on any challenges. Always been the GO-TO person and have created enough space to share any opinions/thoughts.
- Cognizant (A public traded company on the NASDAQ National Market under the symbol “CTSH”) is a leading provider of software development maintenance and re-engineering services to Fortune 500 companies. Their expertise extends across a range of technologies encompassing e-business, data warehousing as well as legacy and client/server applications. Cognizant specializes high-quality, cost advantageous solutions for business with intensive information proceeding needs. Using an extraordinary pool of professionals who work as part of a “virtual” team with Cognizant professionals based at the customer site, Cognizant provides cost-effective solutions within its customers’ rigorous time frames.
Team Member
Covansys A CSC company
10.2007 - 11.2012
- Involved in Application development, Application release and database design.
- User requirement study.
- Interacting with the client on daily basis.
- Testing the system.
- Preparing the Unit Test case.
Education
B-E - Electronic and Communication Engineering
Sri Sairam Engineering college
Chennai05.2007
Skills
- C
- C
- Net
- Java script
- Windows
- HTML
- Web HTML
- SQL Server
- DB2
- Oracle
- MySQL
- Cassandra
- SVN
- Git
- GitHub
- Service Now
- JIRA
- Putty
- Postman
Phone
+91 98412 32 577, +1 479 4120921
Key Highlights
- Retail, Senior Analyst, 6+ years, Item Setup & Maintenance, driving delivery, automation, and elimination initiatives., Played IDC Manager role for a 20-member team, improving KPIs through data analysis and process optimization.
- Insurance, Tech Lead, 6+ years, Led a 10-member offshore team, delivering high-impact solutions and ensuring delivery excellence.
- Logistics, Entry Level and Analyst, 5+ years, Involved in production development projects.
Timeline
Senior Analyst
WALMART GLOBAL TECH
01.2021 - Current
Technical Lead
COGNIZANT TECHNOLOGY SOLUTIONS
12.2012 - 12.2020
Team Member
Covansys A CSC company
10.2007 - 11.2012
B-E - Electronic and Communication Engineering
Sri Sairam Engineering college