Singing and listening to music
Sai Raksha K
Analyst
Bengaluru
Summary
Dynamic Analyst with a proven track record at Infosys BPM Limited, enhancing team collaboration and driving process improvements. Skilled in data analysis and predictive modeling, leverage critical thinking to deliver actionable insights, resulting in increased efficiency and customer satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Analyst
Infosys BPM Limited
Bengaluru
06.2022 - 07.2025
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Improved financial forecasting, meticulously analyzing past and current financial data.
- Improved team collaboration with implementation of new communication tools.
- Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
- Led team in developing predictive model that forecasted trends, informing business decisions.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
- Enhanced report accuracy, conducting thorough data audits on regular basis.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
- Drove revenue growth by identifying underperforming areas and recommending solutions.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Developed comprehensive training materials for new analysts, improving onboarding efficiency.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Human Resources Assistant
Akarmaxs Tech Pvt Ltd
Bengaluru, Karnataka
04.2019 - 11.2020
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Posted positions through approved recruitment channels.
- Answered and directed Number outbound and inbound phone calls per day.
- Converted employee status from temporary to permanent.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Assisted with on-boarding process of Number new hires in Timeframe.
- Prepared monthly termination lists to be added to permanent records.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Improved productivity initiatives while coordinating itineraries and scheduling appointments.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Managed employee exit interviews and paperwork.
- Tracked various statistics and kept detailed records to support human resources department.
- Verified and investigated employment claims and data.
- Organized new employee orientation schedules for all new hires.
- Created and completed personnel action forms for all hires, terminations, title changes and terminations.
- Assisted with meetings and presentations within company.
- Administered compensation, benefits and performance management systems and safety and recreation programs.
- Recruited and screened qualified potential employees.
Customer Service Executive
Aditya Birla Group (Idea)
Bengaluru
06.2016 - 02.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained staff on operating procedures and company services.
- Created and maintained detailed database to develop promotional sales.
- Identified and resolved discrepancies and errors in customer accounts.
Junior Human Resource Executive
Plymec
Bengaluru
03.2013 - 04.2016
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Interviewed, recruited and trained new onboarding candidates.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Identified trends and assessed opportunities to improve processes and execution.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Negotiated high-value contracts with key suppliers, reducing material costs and improving profit margins.
- Elevated customer service standards by introducing new training programs for front-line staff.
- Enhanced operational efficiency by streamlining workflow processes across multiple departments.
- Developed strategic partnerships with industry leaders, enhancing company reputation and access to new customers.
- Improved stakeholder satisfaction with regular communication and updates on project progress and outcomes.
- Reduced employee turnover by establishing robust hiring process and fostering positive work culture.
- Cultivated high-performance organizational culture, aligning employee goals with corporate objectives and rewarding excellence.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Bachelor Of Commerce - Human Resources Management
Surana College
Southend Circle 06.2009 - 05.2012
GED - Commerce
SJR WOMEN'S COLLEGE
Bengaluru 04.2009
High School Diploma -
BSVP Girl's High School
Bengaluru Skills
Talent management
MS Excel
Documentation and reporting
Excel proficiency
Report preparation
Team collaboration and leadership
Decision-making
Time management
Information gathering
Audit support
Risk analysis
Process improvements
Data research and validation
Continuous improvement
Multiple priorities management
Trend analysis
Statistical modeling
Bookkeeping
Microsoft office
Verbal and written communication
Critical thinking
Research and analysis
Budgeting and forecasting
Complex Problem-solving
Database management
Forecasting
Time series analysis
Policy improvements
Presentation building
Event Management
Vendor Management
Teamwork and collaboration
Problem-solving
Accomplishments
- Used Microsoft office to develop inventory tracking spreadsheets.
- Supervised staff members.
- Documented and resolved issues which led to result.
Additional Information
Husband's name- Yogesh
DOB - 11-10-1991
Married
Female
Certification
Outstanding performer
Interests
Sports
Watching motivational videos
Solving riddles
Software
Microsoft office
LMS/LA
Outlook
Timeline
Analyst
Infosys BPM Limited
06.2022 - 07.2025
Human Resources Assistant
Akarmaxs Tech Pvt Ltd
04.2019 - 11.2020
Customer Service Executive
Aditya Birla Group (Idea)
06.2016 - 02.2019
Junior Human Resource Executive
Plymec
03.2013 - 04.2016
Bachelor Of Commerce - Human Resources Management
Surana College
06.2009 - 05.2012
GED - Commerce
SJR WOMEN'S COLLEGE
High School Diploma -
BSVP Girl's High School