SAI SHIVA TEJA PATHIPAKA

• Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
• Performed troubleshooting on existing applications within the Salesforce platform.
• Provided post-implementation support to assist end-users in creating reports, dashboards, and certain administration tasks.
• Customized dashboards to track usage for productivity and performance of business centers and sales teams.
• Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
• Provided technical support to internal users on Salesforce issues or questions.
• Collaborated with other teams to ensure seamless integration between multiple platforms.
• Worked with business analysts and end-users to determine screen layouts for new web applications.
• Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports, and dashboards.
• Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
• Managed the development process from design through testing to deployment of new products or features in Salesforce environment.
• Assisted with creating documentation around system configurations and changes made over time.
• Analyzed user stories and developed test plans for validating functionality before release into production environment.
• Resolved escalated incidents reported by customers related to Salesforce application usage.
• Utilized CRM software o import data from Excel sheets into leads, accounts, and contacts.

• Primarily involved in developing prototype of the application as proof of concept (POC) for business team and as a guideline for development team.

• Liaison between the business client and technology team—developers, system architecture, and QA Testers.

• Configured standard salesforce objects and custom objects as per business needs implementing validation rules and formula fields.

• Involved in defining roles and profiles for internal users.

• Defined several workflows including creating tasks, email alerts, outbound messaging and field updates for accounts and opportunities module.

• Gather requirements through interviews with the client and referring to existing documentation and procedures

• Create Data Flow diagrams and process flow diagrams to facilitate better system understanding

• Primarily involved in developing prototype of the application as proof of concept (POC) for business team and as a guideline for development team.

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign and Reports.

• Created various Custom objects, Tabs, Workflows, Reports, Apex triggers and validation rules for the application.

• Involved in gathering requirements, analysis and design.

• Analyzed and Created Custom Profiles as required for the business needs and implemented Object level, Field level and Record level security.

• Customized Page Layouts for Salesforce.com Standard and Custom objects.

• Used Data loader for all data adding, updating, and deleting, exporting data.

• Documented Sales force fundamentals and reporting for easy understanding and navigation for business users.

• Deployed, configured and supported the prototype application for its demo /UAT for various line of business from various cities, prepared deck for UAT & gathered feedback and followed up with further updates on the prototype and related documents.