Hi, I’m
Sai Sritam Sarangi
Onboarding Specilist
Bengaluru
Summary
Results-oriented Client Onboarding Specialist experienced in driving business growth through strategic outreach and effective client relationship management. Delivered successful onboarding journeys and project execution while enhancing collaboration between business and technical teams through a strong foundation in technology. Focused on optimizing processes and ensuring seamless integration of new hires into organizations.
Overview
3
Languages
4
Certifications
2
years of professional experience
Work History
SHOPDECKBanglore
Onboarding Specialist
10.2025 - Current
Job overview
- Manage end-to-end onboarding processes for new merchants and clients joining the platform.
- Act as the primary point of contact during onboarding, ensuring a seamless customer experience.
- Collaborate with product, operations, and support teams to resolve onboarding challenges efficiently.
- Conduct onboarding sessions, platform walkthrough, and process training for clients.
- Support client retention efforts by building strong relationships from the initial engagement stage.
- Improved communication flow between stakeholders, resulting in smoother onboarding execution.
- Contributed to customer satisfaction through proactive issue resolution and support.
GOLDENFLITCHGurugram
Growth & Partnership Executive
01.2025 - 09.2025
Job overview
- Managed the complete sales and partnership lifecycle from prospect identification to engagement.
- Identified potential growth opportunities through market research and competitor analysis.
- Developed Business Requirement Documents (BRDs) and Product Requirement Documents (PRDs) to facilitate stakeholder alignment.
- Coordinated with internal teams to ensure project requirements were accurately documented and executed.
- Conducted stakeholder meetings and documented actionable insights.
- Supported partnership discussions and strategic growth initiatives.
- Played a key role in supporting partnership expansion initiatives.
HIGHRADIUS
Sales & Marketing Intern
04.2024 - 08.2024
Job overview
- Facilitated lead generation and conducted prospect research to identify potential clients.
- Aided in planning and executing marketing campaigns to reach target audiences.
- Conducted market research to identify customer opportunities.
- Collaborated with sales teams to support customer acquisition efforts.
- Supported lead generation and prospect research activities.
- Contributed to improving lead quality through targeted research.
- Enhanced lead quality through targeted research that identified high-potential prospects.
- Assisted with reporting and performance tracking activities.
- Assisted in developing and executing marketing campaigns to enhance brand visibility.
Education
Kalinga Institute of Industrial Technology (KIIT)Bhubuneswar,Odisha
Bachelor of Engineering from Electronics & Computer Science
06-2025
Skills
User onboarding
Customer Acquisition
Client Retention
Customer Relationship Management
Escalation Resolution
Stakeholder Management
Growth & Partnerships
Market Research
Pipeline Management
Process Improvement
Account Coordination
CRM Platforms
Cross-team collaboration
Task Management
ACHIEVEMENTS & EXTRACURRICULAR ACTIVITIES
Served as Media Lead at Kuriosity for over 3 years. Led multiple NSS initiatives as Coordinator. Developed strong communication and leadership skills through student leadership roles. Built practical experience in sales, partnerships, onboarding, and customer success environments. Served as Media Lead at Kuriosity for over 3 years. Led multiple NSS initiatives as Coordinator. Developed strong communication and leadership skills through student leadership roles. Built practical experience in sales, partnerships, onboarding, and customer success environments.
Certification
AWS Cloud Technical Essentials — Coursera
Interests
Business Development, Client Success, Growth Strategy, Technology, Cloud Computing, Community Leadership, Digital Marketing
Timeline
Onboarding Specialist
SHOPDECK
10.2025 - Current
Growth & Partnership Executive
GOLDENFLITCH
01.2025 - 09.2025
Sales & Marketing Intern
HIGHRADIUS
04.2024 - 08.2024
Kalinga Institute of Industrial Technology (KIIT)
Bachelor of Engineering from Electronics & Computer Science