Sai Akshay Mashetty

Quality Analyst — Google Chatbot Testing (Past 2 Years)

• Chatbot & NLU Verification: Executed functional, regression, and localization testing for Google Dialogflow conversational flows across multiple locales, validating intents, entities, button triggers, and Google links.
• Platform Migration: Led end-to-end testing for a major architecture migration from Gupshup to direct Meta WhatsApp, running positive, negative, and edge-case scenarios to ensure uninterrupted business data collection.
• Data Pipeline Integrity: Verified background data ingestion into Google Business Profiles based on conversational user inputs, ensuring zero data loss during active functioning.
• Defect Management & Compliance: Tracked and managed production errors and defects via Buganizer while ensuring all message flows strictly adhered to Google Business Policies and company standards.
• Quality Assurance & Optimization: Conducted thorough testing and analysis to ensure bot quality and compliance with company standards.
• Vendor Transition: Successfully completed migration test cycles for the project, which is currently transitioning to the new vendor.
• Engineering Feedback: Recommended changes and corrections to engineers for optimal test flow, bot performance, and usability based on project knowledge.

GOOGLE DUPLEX (INTERNATIONAL VOICE PROCESS).

Senior Process Executive

• As a real-time analyst, I have trained junior associates in various process-related tasks, ensuring consistent quality across the team.
• I provided floor support and mentoring for five batches, with five employees in each.
• I have outperformed in three different modules: international voice, non-calling, and bot training.
• Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
• Deliver high quality labeled data, leveraging guidelines to meet specific key performance indicators by using the BG Tool, Blue Ginger Operations Tool.
• Responsible for curating the call according to the policy, and teaching the bot to respond.

HIGHLIGHTS

● Nominated as 'Help tool' SME to assist the team and bottom quartile members to improve quality. Responsible for error identification and taking one-on-one sessions with associates to reduce the errors. Trained and mentored over 25 new hires, and also performed quality checks for the batch.
● Been moved to various Use Cases for delivering results consistently and met the core deliverables on all the
work types.