Saibal Debnath
Kolkata,WB
Summary
Proven in enhancing customer satisfaction at Xplore-Tech Services Pvt Ltd, I excel in customer service and support, showcasing exceptional problem resolution and team collaboration skills. My commitment to maintaining high standards of cleanliness at Novotel contributed to its reputation, highlighting my ability to achieve positive outcomes and feedback.
Overview
3
3
years of professional experience
Work History
Customer Service Associate-Operations(Outbound)
Xplore-Tech Services Pvt Ltd
11.2022 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Hotel Housekeeper
Novotel
12.2021 - 06.2022
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
Education
Bachelor of Hotel Management - Hotel Management
Sun International Institute Tourism & Management
Visakhapatnam, India04.2022
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
Timeline
Customer Service Associate-Operations(Outbound)
Xplore-Tech Services Pvt Ltd
11.2022 - 07.2024
Hotel Housekeeper
Novotel
12.2021 - 06.2022
Bachelor of Hotel Management - Hotel Management
Sun International Institute Tourism & Management
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