Shankar Singh Rawat
Ajmer
Summary
Customer service expert with a proven ability to resolve complaints and enhance satisfaction. Adept at problem-solving and process optimization, committed to delivering exceptional service. Dynamic operations customer expert with a track record in problem-solving and process optimization. Known for enhancing customer satisfaction through effective follow-up strategies and teamwork, ready to drive impactful results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Customer Expert I ( Flipkart )Outbound
Teleperformance Global Services Private Limited
Ajmer
06.2022 - Current
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Resolved customer complaints using problem-solving techniques and product knowledge.
- Provided timely support to customers via phone and email inquiries.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Participated in team meetings to discuss strategies for improving customer experience.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Advisor
Royal Enfield Showroom - Jogbala Motors Pvt Ltd.
Ajmer
01.2020 - 02.2021
- Guided customers in selecting suitable motorcycles based on preferences and needs.
- Conducted product demonstrations to highlight features and benefits of motorcycles.
- Assisted in resolving customer inquiries and complaints to enhance satisfaction.
- Collaborated with the sales team to develop promotional strategies for new models.
- Maintained up-to-date knowledge of motorcycle specifications and industry trends.
- Coordinated service appointments and follow-ups for customer motorcycle maintenance needs.
- Answered inquiries from customers regarding investments.
Paper cup machine operator
Parshwanath Ind. Pvt. Ltd
Ajmer
06.2018 - 01.2020
- Operated machinery to ensure smooth production flow in a fast-paced environment.
- Maintained equipment by performing routine inspections and scheduled maintenance tasks.
- Followed safety guidelines to minimize risks and maintain a safe work area.
- Loaded and unloaded materials efficiently for optimal workflow during operations.
- Monitored machine performance and promptly addressed any operational issues.
- Trained new operators on equipment usage and safety protocols effectively.
- Adjust machine settings to complete tasks accurately.
- Observe machine operations to detect any problems or defects in the finished product.
- Prepared machine for production processes by equipping with required tools and parts.
Education
12th Pass -
Kusumia Se.Sec.School Madar Ajmer [ Rajasthan ]
Madar Ajmer [ Rajasthan ] 30502405-2017
10th Pass -
Kusumia Se.Sec.School Madar Ajmer [ Rajasthan ]
Madar Ajmer [ Rajasthan ] 30502406-2014
Skills
- Customer service
- Problem solving
- Product knowledge
- Team collaboration
- Follow-up strategies
- Attention to detail
- Process optimization
Languages
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Certification
Best performer for the month of june 24 [ Teleperformance Global Business Private Limited]
Accomplishments
Tp Star Awards !! Dec'2024 [ [ Teleperformance Global Business Private Limited. ]
Timeline
Operations Customer Expert I ( Flipkart )Outbound
Teleperformance Global Services Private Limited
06.2022 - Current
Advisor
Royal Enfield Showroom - Jogbala Motors Pvt Ltd.
01.2020 - 02.2021
Paper cup machine operator
Parshwanath Ind. Pvt. Ltd
06.2018 - 01.2020
12th Pass -
Kusumia Se.Sec.School Madar Ajmer [ Rajasthan ]
10th Pass -
Kusumia Se.Sec.School Madar Ajmer [ Rajasthan ]