NIHARIKA HARI

Client : Vistra Corporation

Audit Controls & Governance

• Supported audit control processes to ensure application compliance with internal governance and regulatory requirements.
• Performed access validation and participated in periodic control reviews.
• Assisted in audit documentation preparation and compliance reporting activities.
• Collaborated with internal teams to resolve audit observations, and strengthen governance processes.

Application Monitoring & Operations

• Monitored daily workflows and batch job executions to maintain uninterrupted business operations.
• Investigated production job failures through log analysis and coordinated with relevant teams for issue resolution.
  Ensured timely completion of filing and reporting processes aligned with SLA commitments.
• Managed incidents and service requests using ServiceNow, following ITIL practices. Enhancements and process improvements: Implemented minor application enhancements and configuration updates based on business needs.
• Improved monitoring workflows to reduce recurring operational issues.
• Contributed to operational documentation and knowledge base updates.
  

Client: Cenovus Energy
Enterprise Application Support

• Provided L2/L3 production support for ETRM and custom enterprise applications in a high-availability environment.
• Managed critical production incidents, and participated in bridge calls to restore services within SLA timelines.
• Performed root cause analysis for recurring issues and implemented preventive measures.
• Participated in on-call support for business-critical applications.

Application Upgrades & SaaS Transition

• Supported application upgrade initiatives ensuring minimal disruption to business operations
• Assisted in SaaS migration activities including validation, configuration checks, and post-migration stabilization.
• Coordinated deployment verification across development, testing, and production environments.

Workflow & Operations Coordination

• Monitored batch processes, and coordinated with ETL teams for job monitoring and issue resolution.
• Assisted in troubleshooting workflow failures through log analysis.
• Collaborated with the database and infrastructure teams to resolve environment-related issues.

Application Ownership

• Served as the primary support contact for multiple applications during project transition phases.
• Stabilized newly transitioned applications by improving monitoring and operational documentation.

PROJECT HIGHLIGHTS

• Supported SaaS migration initiatives for enterprise applications.
• Stabilized production environments through proactive monitoring and issue resolution.
• Assisted in improving operational workflows to reduce recurring incidents.
• Coordinated across multiple technical teams to ensure business continuity.