Venkata Sesha Sai Lalithasravya Merikapudi
Custom Software Engineering Analyst
Guntur
Summary
Possess over 3 years of experience in Support Engineering specializing in data analysis , operational Support , trouble shooting and ensuring client satisfaction across enterprise systems and cloud solutions. Skilledsolutions.Skilled in Excel , power BI , servicenow and querying, adept at managing deployments , supporting cross functional teams , receiving on -calls , and major incidents. Recognized for client delivery in a year
Overview
3
3
years of professional experience
1
1
Certification
Work History
Custom Software Engineering Analyst
Accenture
Guntur
09.2022 - Current
Custom software Engineering Analyst (2024- Present)
- Provided Application and operational support by analyzing large data sets using excel and power BI to identify issues
- Utilized Kibana to proactively monitor logs and quickly identify anomalies, resulting in 70% reduction in loyalty transaction failures
- Oversaw software update deployments during pilot phases , ensuring stability through proactive issue resolution and monitoring-leading to an 80% improvement in system reliability.
- Diagnosed and resolved transactional errors by analyzing XML Logs and validating data accuracy and consistency.
Custom software Engineering Associate(2022-2024)
- Delivered L1 production support for 20+critical applications like PI Monitoring , Assai , Digital twin
- Performed initial data analysis and root cause identification for client applications , collaborated with 4-Cross -functional teams to ensure SLA compliance.
- Conducted 10+KT sessions for new joiners , documented reusable components , published Knowledge articles.
- Received client appreciation in the span of 1 year work journey.
- Participated in daily stand-ups, sharing progress updates and collaborating on addressing challenges faced by the team members effectively.
Education
Batchelor of Technology -
Vignan's Nirula Institue Of Science And Technology For Women
Guntur 04.2001 -
High School Diploma -
Sri Chaitanya Junior College
Guntur 04.2001 -
High School Diploma -
Vignan High School
Guntur03-2016
Skills
Ticketing and Monitoring Tools : Servicenow( Incident Management , User Access Requests)
Customer Relationship Management : (User Access Management , Troubleshooting of issues , Service level Agreements (SLAs)
Database Management : SQL
Visualization tools : Power BI , Kibana , DigitalTwin
Cloud Technologies: Invenco ,
Technical Writing : Documentation , Public Facing-knowlegde articles
Affiliations
Bagged an APEX Award for client delivery within 6 months.
Promoted as Custom software engineering Analyst with 1 year of experience in project delivery
Certification
Cloud Associate
Timeline
Custom Software Engineering Analyst
Accenture
09.2022 - Current
Batchelor of Technology -
Vignan's Nirula Institue Of Science And Technology For Women
04.2001 -
High School Diploma -
Sri Chaitanya Junior College
04.2001 -
High School Diploma -
Vignan High School