Saicharan Gadagoni
Hyderabad
Summary
Detail-oriented IT professional with strong skills in Active Directory management, hardware troubleshooting, and software installation. Committed to maintaining operational readiness and enhancing system performance.
Overview
9
9
years of professional experience
Work History
Associate L2
TLG India Pvt Ltd
Hyderabad
08.2022 - Current
- IT site in-charge for Hyderabad location handling IT Operations and Infrastructure with 3 different entities.
- Managed hardware deployment, setting up workstations and peripherals while troubleshooting physical failures to ensure operational readiness.
- Oversaw software installation and license management for enterprise suites, including Office 365 and Adobe, ensuring compliance and accessibility for all users.
- Ensured timely OS maintenance with Windows and macOS updates, including security patches.
- Resolved critical issues such as application crashes and driver conflicts through efficient troubleshooting.
- Executed daily tasks from ticketing queues, prioritizing and resolving urgent issues to maintain system performance and user satisfaction.
- Maintained accurate asset inventory for equipment tracking and accountability.
- Supported user identity management by resetting passwords and unlocking accounts via Active Directory .
- Facilitated onboarding and offboarding processes to ensure secure access management for new hires and departing employees.
IT System Engineer
ZF INDIA PRIVATE LIMITED
Hyderabad
03.2019 - 08.2022
- Configured and managed Active Directory for user account lifecycle management.
- Installed and configured Linux and Windows servers, managing user accounts and group policies.
- Administered infrastructure via SCCM MECCM, ensuring timely software package deployments.
- Managed ZF customized IT helpdesk, improving user support response times.
- Installed, configured, and monitored computer hardware, operating systems, and applications.
- Provided remote support to end users, troubleshooting and resolving system issues to minimize downtime.
- Assisted staff with system setups and troubleshooting in-person and via phone.
- Troubleshot local and network printer issues while overseeing VPN configuration management.
System Engineer
Precision Informatic
Hyderabad
10.2017 - 03.2019
- Troubleshot operating system issues across Windows XP, 7, 8, and 10.
- Diagnosed hardware problems for desktops and laptops.
- Troubleshot HP and Canon network printers, minimizing downtime and maintaining print availability.
- Downloaded and updated monthly Windows and September patches, enhancing system security and performance.
- Resolved issues with Microsoft Office products and Lotus Notes, ensuring seamless user experience.
Education
Bachelor of Science - Computer Science
Geetanjali College Of Engineering And Technology
Hyderabad03-2017
Skills
- Active Directory management
- System administration
- Software installation
- Hardware troubleshooting
- Remote technical support
- IT infrastructure management
- User support enhancement
- Hardware deployment
- Asset inventory management
- Servicenow
- Multitasking Abilities
- Remote technical support
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Advanced (C1)
C1
DISCLAIMER
I hereby declare that all the details furnished above are true to the best of my
knowledge.
Timeline
Associate L2
TLG India Pvt Ltd
08.2022 - Current
IT System Engineer
ZF INDIA PRIVATE LIMITED
03.2019 - 08.2022
System Engineer
Precision Informatic
10.2017 - 03.2019
Bachelor of Science - Computer Science
Geetanjali College Of Engineering And Technology