Summary
Overview
Work History
Education
Skills
Languages
DISCLAIMER
Timeline
Generic
Saicharan Gadagoni

Saicharan Gadagoni

Hyderabad

Summary

Detail-oriented IT professional with strong skills in Active Directory management, hardware troubleshooting, and software installation. Committed to maintaining operational readiness and enhancing system performance.

Overview

9
9
years of professional experience

Work History

Associate L2

TLG India Pvt Ltd
Hyderabad
08.2022 - Current
  • IT site in-charge for Hyderabad location handling IT Operations and Infrastructure with 3 different entities.
  • Managed hardware deployment, setting up workstations and peripherals while troubleshooting physical failures to ensure operational readiness.
  • Oversaw software installation and license management for enterprise suites, including Office 365 and Adobe, ensuring compliance and accessibility for all users.
  • Ensured timely OS maintenance with Windows and macOS updates, including security patches.
  • Resolved critical issues such as application crashes and driver conflicts through efficient troubleshooting.
  • Executed daily tasks from ticketing queues, prioritizing and resolving urgent issues to maintain system performance and user satisfaction.
  • Maintained accurate asset inventory for equipment tracking and accountability.
  • Supported user identity management by resetting passwords and unlocking accounts via Active Directory .
  • Facilitated onboarding and offboarding processes to ensure secure access management for new hires and departing employees.

IT System Engineer

ZF INDIA PRIVATE LIMITED
Hyderabad
03.2019 - 08.2022
  • Configured and managed Active Directory for user account lifecycle management.
  • Installed and configured Linux and Windows servers, managing user accounts and group policies.
  • Administered infrastructure via SCCM MECCM, ensuring timely software package deployments.
  • Managed ZF customized IT helpdesk, improving user support response times.
  • Installed, configured, and monitored computer hardware, operating systems, and applications.
  • Provided remote support to end users, troubleshooting and resolving system issues to minimize downtime.
  • Assisted staff with system setups and troubleshooting in-person and via phone.
  • Troubleshot local and network printer issues while overseeing VPN configuration management.

System Engineer

Precision Informatic
Hyderabad
10.2017 - 03.2019
  • Troubleshot operating system issues across Windows XP, 7, 8, and 10.
  • Diagnosed hardware problems for desktops and laptops.
  • Troubleshot HP and Canon network printers, minimizing downtime and maintaining print availability.
  • Downloaded and updated monthly Windows and September patches, enhancing system security and performance.
  • Resolved issues with Microsoft Office products and Lotus Notes, ensuring seamless user experience.

Education

Bachelor of Science - Computer Science

Geetanjali College Of Engineering And Technology
Hyderabad
03-2017

Skills

  • Active Directory management
  • System administration
  • Software installation
  • Hardware troubleshooting
  • Remote technical support
  • IT infrastructure management
  • User support enhancement
  • Hardware deployment
  • Asset inventory management
  • Servicenow
  • Multitasking Abilities
  • Remote technical support

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Advanced (C1)
C1

DISCLAIMER

I hereby declare that all the details furnished above are true to the best of my
knowledge.

Timeline

Associate L2

TLG India Pvt Ltd
08.2022 - Current

IT System Engineer

ZF INDIA PRIVATE LIMITED
03.2019 - 08.2022

System Engineer

Precision Informatic
10.2017 - 03.2019

Bachelor of Science - Computer Science

Geetanjali College Of Engineering And Technology
Saicharan Gadagoni