Adapting and growing my self by learning through practice
Sai Deepak Dantam
Sr. Custom Billing Analyst | Amazon Web Services
Hyderabad
Summary
Dynamic AWS Senior Custom Billing Analyst at Amazon with a proven track record in enhancing billing accuracy and fostering client relationships. Skilled in data analysis and problem-solving, I successfully implemented streamlined processes that improved operational efficiency and mentored junior staff, driving professional growth within the team.
Overview
11
11
years of professional experience
Work History
AWS Senior Custom Billing Analyst
Amazon
Hyderabad
04.2025 - Current
- Established successful relationships with 12 clients, fostering trust and open communication regarding their accounts receivable status.
- Increased billing accuracy by implementing a streamlined invoice review process.
- Participated in interdepartmental projects aimed at improving overall business operations and creating a cohesive work environment among diverse teams.
- Mentored junior staff members with team size of 10 members, providing guidance and support that led to their professional development and growth within the company.
- Analyzed billing patterns to identify trends, leading to proactive adjustments in pricing or service offerings as needed.
- Verified accuracy of accounts payable payments, resulting in 99% reduction in payment errors and check reissues.
AWS Custom Billing Analyst
Amazon
Hyderabad
04.2022 - 04.2025
- Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Analyzed payment information and applied changes correct customer accounts.
- Maintained strict confidentiality with all personal data as per company guidelines.
Workflow Analyst
Amazon
Hyderabad
05.2021 - 04.2022
- Contributed insights from thorough data analysis towards strategic decision-making processes affecting departmental workflows and resource allocation.
- Performed root cause analyses for recurring issues within workflows, developing long-term fixes to prevent future occurrences.
- Mentored team of 3 in effective problem-solving techniques while working on complex workflow projects.
- Established standardized operation processes by creating detailed documentation on workflows, policies, and procedures.
Executive Customer Relation Specialist
Amazon
Hyderabad
05.2018 - 05.2021
- Primary responsibility is resolving senior-level escalations coming from the CEO, Managing Director, and leadership team.
- Enhanced customer satisfaction by streamlining communication channels and improving response times by 3.25 seconds.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Worked with the Legal and Police Inquiries team in reducing consumer complaints by 70%, and also helped in streamlining the process by creating multiple standard operation process.
- Handled multiple RBI Ombudsman queries through stakeholder management, and was part of the team that helped in streamlining the process.
Apprentice Real Time Analyst
Amazon
Hyderabad
11.2017 - 05.2018
- Maximized agent adherence to schedule by implementing real-time adjustments based on call volume fluctuations over multiple sites.
- Increased operational efficiency with thorough analysis of key performance indicators and implementation of best practices.
- Monitored real-time adherence rates to a site of 150 analysts, identifying potential risks to service delivery goals and taking corrective actions when needed by increasing the productivity to 99%
- Optimized workforce distribution within 3 sites containing approximate 90 to 120 analysts by analyzing historical data and trends in realtime.
Senior Customer Service Representative Lead
Amazon
Hyderabad
01.2017 - 11.2017
- Contributed to the creation of comprehensive training materials aimed at standardizing procedures across the department, ensuring a consistent level of service was provided by all team members.
- Promoted collaboration among team members through group projects and open communication channels, resulting in stronger working relationships within the department.
- Provided expert product knowledge to customers, assisting them in making informed decisions that met their needs and preferences.
Customer Service Representative
Amazon
Hyderabad
06.2015 - 01.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed approximately 50 incoming calls per day from customers evaluating high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Master of Engineering - Advance Design And Manufacture
Vasavi College of Engineering And Technology Hyderabad
Hyderabad 04.2001 -
Skills
Claims evaluation
Financial closing process
Data analysis in Excel
Invoice processing expertise
Training and mentoring
Customer service
Problem-solving
Decision-making
Multitasking and organization
Audit procedures
Research and due diligence
Multitasking Abilities
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 7 staff members.
- Documented and resolved Payment database which led to free cash flow.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Timeline
AWS Senior Custom Billing Analyst
Amazon
04.2025 - Current
AWS Custom Billing Analyst
Amazon
04.2022 - 04.2025
Workflow Analyst
Amazon
05.2021 - 04.2022
Executive Customer Relation Specialist
Amazon
05.2018 - 05.2021
Apprentice Real Time Analyst
Amazon
11.2017 - 05.2018
Senior Customer Service Representative Lead
Amazon
01.2017 - 11.2017
Customer Service Representative
Amazon
06.2015 - 01.2017
Master of Engineering - Advance Design And Manufacture
Vasavi College of Engineering And Technology Hyderabad
04.2001 -