Kiran Raj GG
Bengaluru
Summary
Finance operations professional with 10+ years of experience in billing, payments, and contract-driven financial operations at Amazon Web Services and Hewlett Packard Enterprise. Skilled in reviewing commercial agreements, validating pricing and discount terms, and coordinating with Finance, Legal, and Operations teams to ensure accurate execution of enterprise contracts impacting $2.4B+ in annual transactions. Known for strong analytical skills, attention to detail, and improving operational workflows through data analysis and process optimization.
Overview
11
11
years of professional experience
Work History
Senior Custom Billing Analyst - AWS Monetization
AMAZON
Bengaluru
10.2022 - Current
- Manage enterprise billing operations across 75,000+ payer accounts representing $2.4B+ in annual charges, ensuring accurate execution of contractual pricing structures and discount agreements.
- Review and validate complex enterprise contract terms including discount schedules, pricing agreements, and commitment structures prior to billing execution.
- Partner with Finance, Legal, Product, and Engineering teams to resolve contract-related billing discrepancies and ensure alignment between contractual obligations and financial execution.
- Conduct root cause investigations for high-value billing discrepancies and contractual disputes, identifying systemic issues and implementing process improvements that reduced escalations by 28%.
- Support contract-driven billing adjustments including enterprise discount programs and credit allocations exceeding $630M annually.
- Build internal documentation and SOPs to standardize contract validation workflows and improve operational efficiency across global teams.
- Develop QuickSight dashboards to monitor billing exceptions, contract-related discrepancies, and operational performance metrics.
- Participate in cross-functional initiatives to improve billing workflows, enhance contract visibility, and strengthen internal financial controls.
Senior Sales Processing Associate IV
HEWLETT PACKARD ENTERPRISE
Bengaluru
07.2021 - 10.2022
- Processed 500–600 invoices per month in SAP S/4HANA, ensuring accurate execution of vendor agreements and pricing terms across the EMEA region.
- Managed distributor contract adjustments and credit note bookings worth $3–4M quarterly, validating pricing agreements and resolving discrepancies.
- Investigated contract-related billing disputes by coordinating with Partner Service Managers and finance teams to reconcile contract terms and payment records.
- Maintained distributor master data governance including vendor contract details, tax identifiers, and billing configurations.
- Reduced invoice resolution cycle time from 7 days to 3 days by streamlining invoice validation and dispute resolution workflows.
- Supported migration from legacy systems to SAP S/4HANA, validating contract data and ensuring operational readiness.
Sales Support Management Coordinator
HEWLETT PACKARD ENTERPRISE (Employer: Primus Tech)
Bengaluru
08.2019 - 07.2021
- Managed end-to-end purchase order and invoice lifecycle processes, from purchase request creation through invoice validation and financial settlement.
- Conducted process gap analysis between SAP standard workflows and business requirements, recommending improvements to increase efficiency and reduce operational errors.
- Identified vendors and services suitable for consolidation under framework purchase orders, improving procurement visibility and reducing manual invoice processing.
- Configured vendor and customer financial data within SAP including account groups, payment terms, and invoice verification controls.
- Designed Salesforce dashboards and automated reports to track operational metrics, financial workflows, and daily transaction performance.
- Collaborated with cross-functional teams including Finance, Compliance, and Sales Operations to ensure accurate financial data management and process compliance.
Lead Specialist Quality Auditor
TARGET CORPORATION
05.2016 - 08.2019
- Analyze operational data to provide insights, observations, and actionable recommendations on best practices, identifying areas where processes are being followed or need improvement across team operations.
- Conduct regular procedural audits to ensure adherence to company compliance and quality standards, delivering structured feedback through detailed reports and evaluation summaries.
- Actively participate in policy, procedure, and quality training sessions, performing research and analysis beforehand to strengthen process understanding and ensure consistent application across teams.
- Identify and track recurring process gaps or retraining needs, coordinating with stakeholders to ensure timely resolution and sustainable process improvements.
- Provide constructive and timely feedback on all project deliverables, supporting both individual and organizational performance goals.
- Contribute to ongoing projects, new transitions, and cross-training programs, promoting a culture of continuous improvement and operational readiness.
- Build and maintain strong partnerships with cross-functional teams and Quality Support teams in Minneapolis and Tempe to align on quality metrics, reporting standards, and performance expectations.
- Responsible for capturing and maintaining accurate data from recorded calls, emails, and chat interactions between contact center agents, guests, store staff, and HQ teams to support quality audits and compliance tracking.
Financial Recruiter
ALLEGIS GLOBAL SOLUTIONS
Bengaluru
09.2015 - 04.2016
- Sourced qualified profiles through international job portals, ensuring alignment with client and organizational hiring needs.
- Identified and shortlisted top talent based on specific customer and project requirements.
- Leveraged business and client networks to promote open roles and build a strong candidate pipeline.
- Developed creative sourcing strategies to attract high-quality professionals suited for niche and hard-to-fill positions.
- Conducted skills assessments and reference checks to ensure candidate suitability and maintain hiring quality standards.
Education
EXECUTIVE PROGRAMME IN BUSINESS ANALYTICS -
INDIAN INSTITUTE OF MANAGEMENT
CALCUTTA07-2018
MASTERS OF BUSINESS ADMINISTRATION -
PES INSTITUTE OF TECHNOLOGY
Bengaluru08-2014
BACHELORS OF ARTS -
JAIN UNIVERSITY
Bengaluru05-2012
Skills
- Payments Processing
- Process Improvement
- Invoicing & Reimbursements
- Billing Operations
- Financial Reconciliation
- Data Analysis & Reporting
- Root Cause Analysis
- Stakeholder Management
- Advanced Excel
- SAP S/4HANA
- QuickSight dashboarding
- SOX and audit support
Timeline
Senior Custom Billing Analyst - AWS Monetization
AMAZON
10.2022 - Current
Senior Sales Processing Associate IV
HEWLETT PACKARD ENTERPRISE
07.2021 - 10.2022
Sales Support Management Coordinator
HEWLETT PACKARD ENTERPRISE (Employer: Primus Tech)
08.2019 - 07.2021
Lead Specialist Quality Auditor
TARGET CORPORATION
05.2016 - 08.2019
Financial Recruiter
ALLEGIS GLOBAL SOLUTIONS
09.2015 - 04.2016
EXECUTIVE PROGRAMME IN BUSINESS ANALYTICS -
INDIAN INSTITUTE OF MANAGEMENT
MASTERS OF BUSINESS ADMINISTRATION -
PES INSTITUTE OF TECHNOLOGY
BACHELORS OF ARTS -
JAIN UNIVERSITY