Summary
Overview
Work History
Education
Skills
Accomplishments
References
Hobbies and Interests
Timeline
Generic
SAI GOPAL VIYYALA

SAI GOPAL VIYYALA

Hyderabad

Summary

Encouraging Proactive Assistant General Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Assistant General Manager

Mody Automations Pvt Ltd
Hyderabad
09.2023 - Current
  • Motivated, trained, and disciplined employees to maximize performance
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner
  • Resolved problems promptly to elevate customer approval
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.

Assistant General Manager - Sales

Sri Jayalakshmi Automotives Pvt Ltd - Madinaguda Branch
Hyderabad
12.2020 - 03.2023
  • To be responsible for Car Sales and all other allied business initiatives [HMIL Finance, Accessories, Insurance, and EW etc
  • To be responsible for all strategy planning ensuring market growth and market share through demand generation, execution and customer satisfaction
  • To be responsible for entire Sales related dealing with HMIL officials relating to lifting of cars, retail schemes and all attached activities
  • To achieve set targets Volumes, Value added services & profit
  • To motivate and lead the entire team including front line managers
  • To ensure systems and processes are in place & monitored regularly
  • To be responsible for quality of sales and achievement of agreed targets for the Customer Delight Index and Zero Customer Complaints
  • To lead in implementation of any new initiatives required to improve dealership operations and customer experience.

DY MANAGER SALES

Adishwar Auto Diagnostics P Ltd - Dealer for Mercedes-Benz Cars
09.2009 - 11.2020
  • To manage a smaller group of people and ensure sales objectives are met on monthly, quarterly
  • Should be able to coach, review and manage smaller team size
  • Support sales team members to achieve their respective sales targets
  • Achieving a high level of customer satisfaction and high yields for the department in accordance with the company management goals coordinating and managing sales staff and representing Mercedes-Benz standards and philosophy externally.

SR SALES CONSULTANT

Radha Krishna Toyota - Dealer for Toyota Kirloskar Motors
08.2008 - 09.2009
  • Main motto to promote the car like Toyota Camry & Corolla Altis
  • Daily sales report maintenance & prospect customers follow-up
  • Built good relationship between management and other divisions
  • Solution on iffy matters on sales and other accounts (finance deals & exchange)
  • Study on the competitor's product and plan to build the Canvassing the team in different areas for bulk and institutional sales
  • Most important aspect is taking care of the customer satisfaction by giving excellent after sales services
  • Maintained 85% penetration on Allied business-like In-house finance, Insurance and Accessories
  • Implemented 100% SOP and Toyota systems.

SALES CONSULTANT

Naidu Motors Dealer for Maruthi Suzuki
05.2006 - 08.2008
  • Creating the contacts and generating enquiries
  • Converting a walk-in customer into a prospective buyer by educating them about the vehicle
  • Converting a Use to generate enquiries by Cold calls, devising new schemes and Conducting events
  • Convincing the customer to book the vehicle by giving the options and finance breakup
  • Most important aspect is taking care of the customer satisfaction by giving excellent after-sales services
  • Maintained 85% penetration on Allied business-like In-house finance, Insurance and Accessories
  • Implemented 100% SOP and Maruti systems.

Dy General Manager

PPS Motors - Dealer for Skoda Cars
  • Collaborated with department heads to establish goals and work plans
  • Enhanced team productivity by providing ongoing coaching and mentoring to staff members
  • Increased customer satisfaction by addressing concerns promptly and implementing effective solutions
  • Led employee performance reviews, aligning individual goals with organizational objectives
  • Employed best practices & management controls to provide superior service to internal & external customers
  • Promoted a culture of continuous improvement by encouraging feedback from employees at all levels
  • Analyzed market trends and competitor activities to create competitive advantages.

Branch Head

Jayabheri Automotives Pvt Ltd
Hyderabad
  • Managed daily operations of a branch, including customer service, staff scheduling, and product distribution.
  • Developed strategies to increase sales and improve customer satisfaction levels.
  • Created and implemented new policies that improved the efficiency of the branch's operations.
  • Directed the training and development of all staff members in order to ensure they were meeting job requirements.
  • Established goals for each department within the branch and monitored their progress towards achieving those goals.
  • Analyzed financial statements and prepared reports on budget performance for senior management.
  • Conducted regular meetings with team members to discuss any issues or concerns related to their work.
  • Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
  • Coordinated promotional activities to generate interest in products offered by the branch.
  • Reviewed inventory levels to ensure an adequate supply of merchandise was available at all times.
  • Promoted new products or services offered by the branch through various channels such as print media, social media.
  • Monitored competitors' activities and market trends in order to identify areas where improvements could be made.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Increased efficiency and drove branch revenue by optimizing daily operations.

Education

Bachelor of Commers -

Osmania University
05.2006

Skills

  • MS Office
  • Staff Management
  • Employee Relations
  • Sales Coaching
  • Business Development
  • Strategic planning
  • Delegating Work
  • Employee reviews
  • Data Analysis
  • Process Improvements
  • Operations Management
  • Workflow Coordination
  • Sales Techniques
  • Operations Oversight
  • Process Improvement
  • KPI Tracking

Accomplishments

  • National Winner in Star Talent Skills (Mercedes-Benz) 2015 Team Leader Category.
  • South - East Region Winner in Star Talent Skills (Mercedes-Benz) 2014 Sales Consultant Category.
  • Received Best Customer Delight Award for 2014.
  • Certified C-Sales Consultant from Mercedes-Benz Global Training 2012.
  • Participated in Republic Parade in 2002 from NCC.

References

  • Mr.Anil Jakkanna (CEO) PPS Renault, 9440066999
  • Mr.AK Nataraj ( Sales Head ) Mahavir Motors, 9885033004

Hobbies and Interests

  • Playing Cricket
  • Cooking
  • Music
  • Watching Movies

Timeline

Assistant General Manager

Mody Automations Pvt Ltd
09.2023 - Current

Assistant General Manager - Sales

Sri Jayalakshmi Automotives Pvt Ltd - Madinaguda Branch
12.2020 - 03.2023

DY MANAGER SALES

Adishwar Auto Diagnostics P Ltd - Dealer for Mercedes-Benz Cars
09.2009 - 11.2020

SR SALES CONSULTANT

Radha Krishna Toyota - Dealer for Toyota Kirloskar Motors
08.2008 - 09.2009

SALES CONSULTANT

Naidu Motors Dealer for Maruthi Suzuki
05.2006 - 08.2008

Dy General Manager

PPS Motors - Dealer for Skoda Cars

Branch Head

Jayabheri Automotives Pvt Ltd

Bachelor of Commers -

Osmania University

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