Saikat Bisai

As a key member of the operations team, I spearheaded the development and upkeep of comprehensive data repositories encompassing sanctions, country watchlists, Anti-Money Laundering (AML), and Politically Exposed Persons (PEPs). Diligently implemented validation procedures to ensure data accuracy. Championed a collaborative work environment by leading and motivating the operations team. Efficiently managed resources, prioritized tasks, and optimized workflows. Stayed abreast of evolving regulations and compliance requirements through extensive research. Collaborated with the automation team on various initiatives to enhance data processing efficiency. Produced detailed reports covering pipelines, production tracking, automation activities, employee leave, and data updates, providing valuable insights to facilitate informed decision-making across the team.

While employed at TeamLease Digital Pvt. Ltd., I collaborated with IBM India in the capacity of Assistant Team Leader within the UK banking process. In this role, I effectively managed a team of 17 professionals during the absence of the team leader, overseeing essential tasks such as Start of Day (SOD) and End of Day (EOD) operations, monitoring Turnaround Time (TAT), maintaining error logs, and generating daily volume reports and SLA reports. My strength lay in proficiently allocating work to ensure a seamless workflow.

Key Areas of Expertise:

KYC Verification: Skillfully handled customer KYC (Know Your Customer) details, including verification for Limited Companies and Sole Traders.

Risk and Compliance: Diligently monitored anti-money laundering practices as a Risk and Compliance Analyst, ensuring strict adherence to regulatory standards.

Quality Control (QC): Assumed the role of QC for projects, conducting thorough reviews of completed KYC details and providing constructive feedback to fellow analysts

As a vital member of the UK pension team, I hold accreditation in multiple work types, including pension quotes, policy information, change detail, policy inquiries, and medical fees. My expertise extends to manual calculations, facilitated by the Actuarial Quick Place tool. Additionally, I actively contribute to the indexing team.

Key Achievements:

Data Precision: Provide detailed information to advisers and customers regarding pension policies, including values, projected outcomes, and retirement options.

Training Leadership: Train offshore team members in manual calculations, ensuring consistency and accuracy.

Process Optimization: Conduct audits, generate daily reports, and allocate work efficiently within the team.

Customer Journey Enhancement: Leveraged process knowledge to contribute to a project aimed at reducing cycle time for customers.

Innovative Solution: Proposed transitioning from postal communication to email, resulting in time savings and cost reduction.