Saikat Datta
CRM Sales Consultant[SAP And Salesforce]
Kolkata
Summary
Results-driven and customer-focused CRM Sales[SAP & Salesforce] Consultant with 12 years of experience in providing expert advice, guidance, and support to clients on their CRM initiatives. Adept at designing and implementing customized CRM solutions that drive growth, enhance productivity, and optimize business operations in B2B space. Skilled in collaborating with cross-functional teams and stakeholders to ensure successful project outcomes. Excellent communicator and problem solver with a commitment to delivering exceptional service.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
CRM Techno-Functional Consultant
Tata Consultancy Services Ltd
Kolkata
09.2014 - Current
- End to End implementation for integrating SAP Sales environment with bespoke global data management tool and risk,compliance tool
- Determined proper methodologies and procedures to use based upon project specifications.
- Established priorities and drove accountability for assigned initiatives, providing leadership.
- Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.
- Facilitated front to back solution design value chain for accountable team members.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Developed diagrams to describe and lay out logical operational steps.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Developed, configured and tested applications for accurate alignment with project standards.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
CRM Techno Functional Consultant
Tata Consultancy Services Ltd.
Cincinnati, New Jersey
03.2018 - 12.2019
- End to end implementation for SAP CRM Opportunity lifecycle implementation
- Professionally interacted with clients to assess business requirements and determine needs.
- Delivered services to customer locations within specific timeframes
- Gained strong leadership skills by managing projects from start to finish.
SAP WDJ,EP Developer
L&T Infotech
Mumbai
12.2010 - 08.2014
- Designed, developed,implemented,tested B2B applications based on analyzed requirements and understanding of industry technical standards.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
Education
Bachelor of Technology - Electronics And Communication Engineering
College of Engineering And Management,Kolaghat
Kolaghat,India 05.2005 - 2009.03
12th Std - Science
Bidhannagar Govt. High School
Saltlake,Kolkata,India 05.2003 - 2005.03
10th Std -
Bidhannagar Govt. High School
Saltlake,Kolkata,India 05.2001 - 2003.03
Skills
SAP CRM Sales Functional
Certification
Salesforce Certified Administrator
Training
- Design Thinking Training[60 Hrs] with Professor Darrell Mann including virtual sessions[COBRA+] , exercise sessions and concluding with a Sales pitch.
- Salesforce LWC training session[40 Hrs] conducted by Salesforce Classroom.
- SAP C4C Training session [20 Hrs] conducted by TCS internal TD team
- TOGAF 9.2 Training session [20 Hrs] conducted by TCS internal TD team
Productivity Tools
MS Office Suite Including MS Word,Excel, Powerpoint.
ServiceNow for Support process.
Jira for Agile project management
Client Information
- KPMG
KPMG has implemented an Integrated Business Solutions (IBS) across its member firms in order to achieve a set of common and agreed processes for running their businesses which focus on improving productivity, addressing legal and risk requirements and providing transparency to the activities of member firms which when aggregated may identify global opportunities which are currently hidden by the multiple processes and technologies which are used to support business and engagement activities.
- Chevron
Implementation of Low-carbon fuel standard (LCFS) which a rule enacted to reduce carbon intensity in transportation fuels as compared to conventional petroleum fuels, such as gasoline and diesel.
The Renewable Fuel standard (RFS) program regulations were developed in collaboration with refiners, renewable fuel producers, and many other stakeholders. The RFS program was created under the Energy Policy Act (EPAct) of 2005, and established the first renewable fuel volume mandate in the United States.
- P&G:
The objective was to create a Product workflow and Price workflow tool to create codes in SAP. A standard globalized entry point is provided to user to create and change Product and Price requests
Timeline
Professional Scrum Master 1
03-2023
CRM Techno Functional Consultant
Tata Consultancy Services Ltd.
03.2018 - 12.2019
CRM Techno-Functional Consultant
Tata Consultancy Services Ltd
09.2014 - Current
SAP WDJ,EP Developer
L&T Infotech
12.2010 - 08.2014
Bachelor of Technology - Electronics And Communication Engineering
College of Engineering And Management,Kolaghat
05.2005 - 2009.03
12th Std - Science
Bidhannagar Govt. High School
05.2003 - 2005.03
10th Std -
Bidhannagar Govt. High School
05.2001 - 2003.03
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