CRM, SAP
Saikat Mandal
Jamshedpur
Summary
Dynamic and results-driven professional with 17 years of experience in Sales, Marketing, and Technical Services within the ferrous and non-ferrous industry. Proven expertise in key account management, regional operations, and technical service. Adept at building long-term client relationships, driving revenue growth, and managing complex projects with a strong focus on process optimization and safety standards.
Overview
18
18
years of professional experience
1
1
Certification
1
1
Language
Work History
General Manager – Sales & Services
TRL Krosaki Refractories Ltd.
01.2024 - Current
- Leading Tata Steel Group accounts including JSR, Gamharia, TML, and Ludhiana projects.
- Driving strategic initiatives for sales growth and customer satisfaction.
Deputy General Manager – I/C Sales & Service
TRL Krosaki Refractories Ltd.
01.2022 - 01.2023
- Managed Jharkhand belt key customers: Tata Steel (JSR, Gamharia, Bokaro Steel).
- Delivered tailored solutions for refractory applications and technical services.
Deputy General Manager – Technical Service
TRL Krosaki Refractories Ltd.
01.2020 - 01.2021
- Provided technical service for iron-making processes at AMNSI & JSW Group (Trough, THC & TLC).
- Handled AMNSI key account sales and ensured operational excellence.
Assistant General Manager – Sales & Service
TRL Krosaki Refractories Ltd.
01.2016 - 01.2019
- Regional in-charge for Gujarat, overseeing all ferrous and non-ferrous plants.
- Developed and executed regional sales strategies, achieving significant revenue growth.
Manager – Marketing
TRL Krosaki Refractories Ltd.
01.2012 - 01.2015
- Key account manager for AMNSI, ensuring high customer engagement and satisfaction.
Manager – Marketing
TRL Krosaki Refractories Ltd.
01.2010 - 01.2011
- Managed Eastern Odisha belt customers, driving sales and service initiatives.
Graduate Trainee
TRL Krosaki Refractories Ltd.
01.2008 - 01.2009
- Trained in technology and production processes, gaining foundational industry knowledge.
Education
MBA -
IIM, Kozhikode
01.2022
B-Tech - Ceramic technology
01.2008
Skills
- Key Account Management
- Sales & Marketing Strategy
- Technical Service (Iron & Steel Making)
- Regional Operations & Customer Relationship Management
- Project Handling & Process Improvement
- Leadership & Team Development
- Safety standard improvement
Websites
Accomplishments
Business Excellence Award -2019 for Payment Collection of NCLT related dues of Essar Steel.
Software
Leadership Highlights
- Strategic Account Leadership: Spearheaded Tata Steel Group projects across Jamshedpur, Gamharia, TML, and Ludhiana, ensuring seamless execution and customer satisfaction.
- Regional Growth Driver: Successfully managed Gujarat region operations, achieving significant revenue growth and expanding market share for ferrous and non-ferrous plants.
- Team Development: Built and mentored high-performing sales and technical service teams, fostering a culture of collaboration and excellence.
- Process Innovation: Technical service improvements for iron-making processes at AMNSI & JSW Group, enhancing operational efficiency and reducing downtime.
- Customer-Centric Approach: Maintained long-term relationships with key accounts, delivering tailored solutions and driving repeat business.
Certification
Safety Management, [IOSH] - [Certificate course]
Timeline
Safety Management, [IOSH] - [Certificate course]
04-2025
General Manager – Sales & Services
TRL Krosaki Refractories Ltd.
01.2024 - Current
Deputy General Manager – I/C Sales & Service
TRL Krosaki Refractories Ltd.
01.2022 - 01.2023
Deputy General Manager – Technical Service
TRL Krosaki Refractories Ltd.
01.2020 - 01.2021
Assistant General Manager – Sales & Service
TRL Krosaki Refractories Ltd.
01.2016 - 01.2019
Manager – Marketing
TRL Krosaki Refractories Ltd.
01.2012 - 01.2015
Manager – Marketing
TRL Krosaki Refractories Ltd.
01.2010 - 01.2011
Graduate Trainee
TRL Krosaki Refractories Ltd.
01.2008 - 01.2009
B-Tech - Ceramic technology
MBA -
IIM, Kozhikode