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Anil Jedidiah Samuel
Coimbatore
Summary
Strategic business and operations leader with 22 years of experience managing enterprise accounts and multi-site operations across diverse sectors. Strengthened client relationships, enhanced customer satisfaction, and drove revenue growth through effective account governance and operational transformation. Skilled in stakeholder management and commercial discipline, suited for Key Account Management roles in global ITES organizations.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Assistant General Manager – Corporate Services
Lakshmi Machine Works
05.2022 - Current
- Drove business and operations across industrial and corporate sites, contributing to revenue scale of ₹78 crores through delivery oversight, client coordination, and service performance management.
- Delivered annual strategic business plans aligned to organizational goals, using TQM-based planning and review mechanisms to improve operational outcomes.
- Achieved approximately ₹1.5 crore in annual savings through process improvements and optimization initiatives that enhanced profitability.
- Led deployment planning, scheduling, and service monitoring for 1,000+ personnel with a team of 36, demonstrating large-scale account operations leadership.
- Maintained client relationships through operational MIS, periodic business reviews, and governance discussions, supporting service visibility and customer satisfaction.
- Conducted compliance reviews, emergency drills, and governance checks to sustain service standards across sites.
Senior Manager – Location Security Head
Cognizant Technology Solutions
04.2018 - 02.2022
- Directed operations for a 33-acre campus and disaster recovery site supporting 16,000 staff, ensuring uninterrupted services in a high-demand enterprise environment.
- Oversaw vendor governance and compliance across multiple India sites, strengthening service accountability and delivery consistency.
- Supported internal, client, and external audits, partnering with business stakeholders to maintain readiness and customer confidence.
- Maintained a 24x7 monitoring center with 100% uptime for critical assets, reflecting strong delivery governance and service reliability.
- Coordinated business continuity during COVID-19 disruptions, enabling sustained operations for a large enterprise account.
- Advanced inclusion initiatives by creating sheltered roles for differently abled staff, aligning service operations with broader organizational values.
Senior Manager – Loss Prevention & Security
Renault Nissan Automotive India Pvt Ltd
12.2014 - 07.2016
- Reduced inventory variance by 8 percent, equivalent to approximately ₹73 lakhs, through improved controls and process discipline.
- Implemented an identification system for casual labor that saved roughly ₹1 lakh per month through stronger operational controls.
- Managed access systems, surveillance schedules, and recovery planning to maintain operational readiness and service continuity.
- Oversaw expatriate travel and stay arrangements, risk assessments, and administrative support, demonstrating high-touch stakeholder coordination.
- Achieved a 79 percent reduction in laptop theft cases through strengthened controls and monitoring.
- Supported senior leadership with executive protection and ensured incident-free support for a major vehicle launch.
Associate – Global Security & Investigations
JPMorgan
Bangalore
04.2011 - 09.2014
- Administered facilities and life-safety operations across 8 sites serving 8,000+ staff, coordinating service delivery in a complex multi-site environment.
- Developed policies for asset management and workplace safety in single- and multi-tenant buildings, improving governance and operating consistency.
- Introduced a vendor scorecard system that improved service quality, accountability, and performance visibility.
- Trained employees and first responders on emergency preparedness, building stronger response capability and stakeholder confidence.
- Led governance audits, compliance reviews, and investigations into policy violations across locations.
- Built a SharePoint-based real-time dashboard solution that reduced manual effort and improved multi-site reporting visibility.
Chief Manager – Regional Administration
IndusInd Bank Ltd
01.2010 - 04.2011
- Managed operations for 43 branches across Andhra Pradesh, Telangana, and Orissa, coordinating premises, vendors, contractors, and service delivery.
- Delivered 8 new branch launches and saved ₹8 lakhs by eliminating brokerage costs through disciplined execution and negotiation.
- Managed procurement, asset maintenance, contractor deployment, and vendor optimization to improve service responsiveness.
- Replaced non-compliant contractors without impacting branch operations, demonstrating customer-focused issue resolution.
Captain – Regiment of Artillery
Indian Army
10.2003 - 12.2009
- Led technical and administrative operations in demanding environments, building strong leadership, planning, and decision-making capabilities.
- Planned deployments, led patrol teams, and presided over inquiries and investigations, strengthening discipline and execution under pressure.
Trainee Lecturer
Mahendra Engineering College
Tamil Nadu
12.2002 - 09.2003
- Instructed C and C++ programming languages, enhancing understanding of programming concepts for diverse audiences.
Education
Executive Management Program -
Indian Institute of Management Lucknow
Noida01-2019
Diploma in Business Administration -
Symbiosis University
Pune01-2018
Bachelor of Engineering - Computer Science
Visvesvaraya Technological University
Belgaum01-2002
Skills
- Key account management
- Client relations
- Business reviews
- Customer governance
- Service delivery
- SLA governance
- Stakeholder relations
- Vendor management
- Revenue growth
- Profitability improvement
- Cost optimization
- Operational excellence
- Process optimization
- Quality assurance
- Risk management
- Compliance
- Regulatory compliance
- Policy implementation
- Data analytics
- Dashboards
- Reporting metrics
- Scorecard analysis
- Operational continuity
- Team leadership
Certification
- Certificate in Financial Management of Projects, KPMG, 2025
- Project Management Professional (PMP), Project Management Institute, 2022
- Certificate in Risk Analysis and Business Continuity Planning, BCMI Singapore, 2014
Accomplishments
- Managed operations contributing to ₹78 crore business scale in current role.
- Delivered approximately ₹1.5 crore annual savings through process optimization.
- Directed service environments supporting 16,000 staff and 8,000+ staff across major enterprise organizations.
- Improved control outcomes through 8 percent reduction in inventory variance and 79 percent reduction in laptop theft cases.
- Built vendor scorecard and dashboard-driven governance models to improve accountability and reporting.
Languages
- English
- Hindi
- Kannada
- Tamil
- Telugu
- Malayalam
Timeline
Assistant General Manager – Corporate Services
Lakshmi Machine Works
05.2022 - Current
Senior Manager – Location Security Head
Cognizant Technology Solutions
04.2018 - 02.2022
Senior Manager – Loss Prevention & Security
Renault Nissan Automotive India Pvt Ltd
12.2014 - 07.2016
Associate – Global Security & Investigations
JPMorgan
04.2011 - 09.2014
Chief Manager – Regional Administration
IndusInd Bank Ltd
01.2010 - 04.2011
Captain – Regiment of Artillery
Indian Army
10.2003 - 12.2009
Trainee Lecturer
Mahendra Engineering College
12.2002 - 09.2003
Executive Management Program -
Indian Institute of Management Lucknow
Diploma in Business Administration -
Symbiosis University
Bachelor of Engineering - Computer Science
Visvesvaraya Technological University