Saikat Nag

Accomplished in transforming corporate travel management at Navan, I leveraged analytical thinking and leadership to elevate C-SAT to 94%. Expert in strategic cost reduction and fostering strong vendor relationships, my tenure is marked by enhancing client satisfaction and operational excellence. Accomplished management professional adept at building high-performing teams. Proven ability to drive cross-functional collaboration and implement innovative solutions to complex business challenges. Committed to delivering results that exceed expectations while maintaining a focus on continuous improvement and sustainable growth. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

• Successfully managed a complex APAC region travel operation, scaling up customer satisfaction and operational KPIs.
• Recognized for exemplary leadership in administering corporate travel and administration, consistently achieving annual savings goals and improving service quality.