SAIKIRAN RAYABARAPU

Achievements:

• Designed and maintained critical reports for WBR's across five marketplaces with > 95% accuracy.
• Designed and implemented both Dimension and Fact Data Models for VP, Marketing and Finance Teams and contributed to increase adoption of standard tables across teams.
• Implemented standard procedures and optimised ~50 queries that run for long time and reduced run-time to less than 45% on average which freed up run-time on clusters by 9 days.

Responsibilities:

• Partner with VPs to gather requirements and integrate necessary data sources to support business analysis and reporting.
• Bi-Weekly/Monthly recurring meetings with all stakeholders to identify any potential issues and suggesting new approaches in data visualisation.
• Deep dives in case of any discrepancies along with RCA.

Achievements:

• Automated Ticket creation for transportation program using Internal API and Python.
• Maintained share point portal for Manager-Associate 1:1's with access management.
• Developed Tableau dashboard to identify delays in customer shipment loads.

Responsibilities:

• Supported leadership team with reporting, analysis and business presentations across various transportation programs in NA region.
• Coordinate with business units to identify new data requirements, analysis strategies and reporting mechanisms.
• Supported Team managers with associate progress on weekly basis to understand and evaluate performance.

Achievements:

• Designed SQL course to all internal employees working in same Business Units and encouraged them in data self service.
• Managed critical metrics and ensured to fix them in case of any issues with 98% accuracy.
• Worked with tech teams and introduced on-call support mechanism within the team.

Responsibilities:

• Support deep dives from product teams and help them with root cause analysis.
• Helped associates in connecting with core tech teams based on their ideas and tracked them until completion.
• Managing team's EC2 instance and job scheduler with timely updates and error logging.

Achievements:

• Created universal search which redirects to respective portals based on inputs and saves approximately 1800 labor hours annually.
• Managed vendor compliance by creating SOP's and ensuring to educate vendors on correct procedure.
• Maintained consistent performance on resolving tickets from vendors on various issues.
• Responsibilities:
• Assisting vendors in creating labels to ship freight to amazon.
• Sharing Proof Of Delivery post freight unload to the truck drivers and helping them in invoicing.
• Coaching and mentoring new hires and help them understand process oriented mechanisms.

Achievements:

• Remained top 10 in stack ranking across Hyderabad escalation teams.
• Worked with leadership team in new program launch related to customer concessions and led program.
• Ensured Average Handling time of 10 minutes in escalation calls.

Responsibilities:

• Assist customer service associates via chat or internal call while customer is on hold.
• Assist irate customers with best possible solutions and making their shopping experience better.
• Resolved customer service issues using company processes and policies and provided updates to customers.

Achievements:

• Maintained customer Satisfaction rate of >85%.
• Received veteran award for extending over time on account of major Indian festivals in supporting business.
• Enrolled in internal program and assisted NA region customers in peak days of year.

Responsibilities:

• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.