Sai Krishna Chiluka
Summary
I am passionate about leveraging cutting-edge technology to solve complex business challenges. I am eager to apply my skills in a dynamic organization that values innovation, collaboration, and continuous learning. Let's connect and explore how we can drive success together.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Technical Support Engineer
Ecozen Solutions Private Limited
Pune
08.2018 - 10.2022
- Served as primary point of contact for support relating to owned solutions and products.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented faults and bugs for referral to development staff for use in updates.
- Collaborated with internal and external groups on solving complex technical issues and developing innovative solutions.
- Provided support to the R&D, Sales and Operations Teams
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Client on boarding and training initiatives
- Deploying new software or hardware systems and monitoring its performance.
Education
Bachelor of Technology - Electrical and Electronics Engineering
CHAITANYA INSTITUTE OF TECHNOLOGY AND SCIENCES
Intermediate - Mathematics, Physics and Chemistry
SR Junior College
2014
SR HIGH SCHOOL
06.2011 - 05.2012
Technical Skills
Amazon Web Services (AWS)
Cloud Computing
Virtualization
Microsoft Excel
Microsoft Word
Windows OS
Solar Pumping
Solar Roof Top
Skills
- Root Cause Analysis
- Directing Team Members and Training
- Time Management
- Customer Service and Assistance
- Cross-Functional Collaboration
- Creative and Data-Driven Decision-Making
Languages
English
Telugu
Hindi
Timeline
Technical Support Engineer
Ecozen Solutions Private Limited
08.2018 - 10.2022
SR HIGH SCHOOL
06.2011 - 05.2012
Bachelor of Technology - Electrical and Electronics Engineering
CHAITANYA INSTITUTE OF TECHNOLOGY AND SCIENCES
Intermediate - Mathematics, Physics and Chemistry
SR Junior College
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