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Detail-oriented Tier 2 Service Desk Specialist with expertise in IT quality assurance and incident management. Proficient in complex remote troubleshooting and mentoring Tier 1 staff, utilizing ServiceNow & Jira for efficient ticket resolution and high customer satisfaction. Certifications in progress include Linux+, Server+, CCNA, AWS Cloud Administrator, CISSP, and AZ-104: Azure Administrator Associate. Holds a Top Secret SCI clearance with CI polygraph since 2017.

"Dedicated and motivated individual with a basic understanding of computer science principles. Eager to apply foundational knowledge in programming languages such as Python and HTML/CSS to contribute effectively to a technology-driven environment. Possesses strong problem-solving skills and a keen interest in learning and mastering new concepts in computer science. Proven ability to work collaboratively in team settings and communicate effectively with colleagues. Seeking an opportunity to further develop technical skills and contribute to innovative projects in the field of technology."

Dynamic and results-driven intern with hands-on experience at AIML, excelling in machine learning model development using Python and TensorFlow. Proven ability to analyze data and collaborate effectively, enhancing project outcomes. Proficient in C++, Java, and JavaScript, with strong analytical skills and a commitment to innovative AI solutions.

To work in a dynamic and progressive environment offering ample opportunities for diversified exposure, enhancement of professional skills and career growth.

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Saikrishna Gajula

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Bachelor of Science - Science Education

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