Sai Krishna GODAVARI
Secunderabad
Summary
A competent professional with 4 and half years of experience in Loan Documentation, Card services, Fraud reporting. A thorough understanding of financial, cards, collection markets, their behavior, movements and expectations with respect to market Expertise in working in Quality Analysis of card Services, Loan Documentation and reviewing. Skilled in identifying the errors and presentation of the same to leadership. Expertise in understanding and developing new system Enhancements so as to improve the process.
Overview
5
5
years of professional experience
Work History
Senior Quality Assurance Administrator
Wells Fargo
Hyderabad
01.2025 - Current
- Provided process training and support to Onshore and Off-Shore new hires.
- Proactively highlighted process risks and collaborated with multiple teams to implement action plans, change management requests strengthening overall process reliability.
- Assisted in building automation process to automate audits in order to enhance audit efficiency and time.
- Monitored product trends and suggested changes.
- Stepped in to support team operations during critical period, showcasing adaptability and a collaborative work ethic.
- Collaborated with multiple teams and Lines of Business to provide feedback and perform root cause analysis to reduce errors.
Quality Assurance Administrator
Wells Fargo India Services Limited
Hyderabad
08.2022 - 01.2025
- Conducted quality checks on Collections, loan documentations ensuring compliance with Internal standards, FDCPA, FCRA and regulations.
- Coordinate with onshore and Philippines auditors on a daily basis to ensure the guidelines are facilitated and met accurately.
- Analyze data, prepare reports, and present findings to business recipients if any regulations or policies are not met.
- Communicated findings across teams to develop a culture of continuous improvements and accountability in collections and loan documentations.
Loan Specialist - Document Verification
Wells Fargo India Services Limited
Hyderabad
01.2021 - 07.2022
- Managing day-to-day operations with Zero error
- Close observation and review on Mortgage loan documentation received from vendors.
- Communicating with vendors via email for additional information regarding the loan documents.
- Conducting operational process and systems audits designed to review and appraise the organization's activities, systems and controls.
- Assisting seniors in reviewing financial statements and preparing audit reports.
- Subject Matter expert for finding errors in the loan Documentations provided.
- Conducting Root Cause Analysis for the errors caused by Other teams.
- Awarded with Star Performer Award for 3 consecutive Quarters 2023.
- Developed data enhancements, change management requests, opportunity assessments to make the audits more streamlined.
- Conducted process training, process certification and analysis, collated evidence for identified deviations, assessed whether controls were adequate and effective, recommended practical measures to address issues and presented findings to management.
Education
Bachelor of Commerce - computers
Gandikota Business School
XII -
Sri Medha Junior College
HyderabadX -
Aakruthi High school
HyderabadSkills
- Process training
- Quality audits
- Risk assessment
- Effective communication
- Automation implementation
- Documentation review
- Audit reporting
Contact
sksaikrishna200@gmail.com, +91-8008479657
Accomplishments
- Achieved manager spotlight awards for 4 consecutive quarters.
- Received appreciation and spotlight awards from Directors, Stateside leadership.
- Awarded as the best team player in the year 2024.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Senior Quality Assurance Administrator
Wells Fargo
01.2025 - Current
Quality Assurance Administrator
Wells Fargo India Services Limited
08.2022 - 01.2025
Loan Specialist - Document Verification
Wells Fargo India Services Limited
01.2021 - 07.2022
Bachelor of Commerce - computers
Gandikota Business School
XII -
Sri Medha Junior College
X -
Aakruthi High school
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