SAI KRISHNA N
Anantapur
Summary
Accomplished Senior Operations Associate specializing in operational efficiency and customer service enhancement. Experienced in data analysis and process improvement, driving streamlined workflows and optimized service delivery. Proven ability to manage claims and policy processing while fostering team collaboration to elevate customer satisfaction.
Overview
6
6
years of professional experience
Work History
Senior Operations Associate
ICICI Prudential Life Insurance
Ananthpur
11.2023 - Current
- Analyzed operational and financial data to identify trends and optimize service delivery.
- Oversaw implementation of new software systems to streamline operational processes.
- Managed daily operations for insurance policy processing and claims management to enhance efficiency.
- Managed premium collections and claims processing to ensure compliance with TDS, GST, and IRDA regulations.
- Executed daily premium collections via system posting and bank uploads, Reconciling 100% entries.
- Supported customers and advisors by resolving payment, NAV, and commission queries within TAT through analysis of account line items.
- Resolved customer and advisor queries to maintain adherence to turnaround time (TAT) standards.
- Trained new joiners on policy servicing and system workflows, creating documentation for effective knowledge transfer.
- Produced daily MIS reports for branch manager on collections and pendency using advanced Excel.
- Provided recommendations based on research findings related to operations budgets and forecasts.
Executive - Branch Support
Bharti AXA Life Insurance
Ananthpur
11.2022 - 11.2023
- Executed renewal calls to customers, informing them of policy updates and options to ensure informed decisions.
- Collaborated with teams to improve customer service and satisfaction ratings.
- Ensured speed and accuracy in processing transactions to enhance customer experience.
- Managed daily KPI scores and audit points, ensuring visibility and accountability among team members.
- Coordinated marketing efforts to promote insurance products effectively.
- Developed insurance policies tailored to client needs and preferences.
CPA(Scanner Based on Branch Operations Work)
2COMS Consulting Pvt. Ltd
Ananthpur
07.2020 - 10.2022
- Process Name: Scanner Based on Branch Operations Work
- Scanned and uploaded customer documents to secure digital storage, enhancing document accessibility.
- Verified customer details against original documents, ensuring accuracy for insurance processing.
- Updated daily MIS reports and branch customer welkin reports, facilitating timely communication with Reporting Manager.
Education
Bachelor of Arts - Commerce
SSBN High School
Anantapur11-2017
Skills
- Claims management
- Insurance policy processing
- Financial reporting
- Database management
- Data analysis
- Software implementation
- Operational excellence
- Business process reengineering
- Process improvements
- Customer relationship management
- Customer service
- Issue resolution
- Time management
- Meeting deadlines
- Team collaboration
- Problem solving
- Problem-solving abilities
- Business continuity planning
- Issue research
Languages
English
Advanced (C1)
C1
Telugu
Native
Native
Hindi
Elementary (A2)
A2
Accomplishments
- Top Performer in S2T & Term & CF Renewal Collections.
Timeline
Senior Operations Associate
ICICI Prudential Life Insurance
11.2023 - Current
Executive - Branch Support
Bharti AXA Life Insurance
11.2022 - 11.2023
CPA(Scanner Based on Branch Operations Work)
2COMS Consulting Pvt. Ltd
07.2020 - 10.2022
Bachelor of Arts - Commerce
SSBN High School