Sai Krishna T

Palakkad

Summary

I am a L1 Infrastructure Analyst with a strong foundation in Managed IT Services,With around 2 years of experience in this field's. I have proven leadership skills and abilities, fully confident and determined of carrying out assignments and responsibilities successfully and more professionally,Provide Intel customer coordination to support mission requirements. Provide system deployment support to remote sites.

Overview

years of professional experience

Certification

Work History

L1 Infrastructure Analyst

FutureBlox Technology

Trivandrum

07.2022 - Current

Handling technical support requests via chat, email, and phone.
Monitored and manage the IT infrastructure.
Support and handles the tickets for software installation and incidents both remotely and onsite within the defined SLA.
Managing Office 365 accounts.
Create, configure & manage Active directory objects.
Ticketing Tools: Competent in managing and monitoring ticketing tools, including MSP and FreshService.
Remote Management Tools: Skilled in utilizing remote management and monitoring (RMM) tools like SolarWinds,NCentral,Ninjaone and Site 24*7 for efficient IT support and Management.
Patch Management: Proficient in Managing Monthly Patching cycle
Installing OS and AD domain joining.
Server management and Maintenance.
Windows Server Technologies: Competent in managing various Windows server technologies, including Active Directory (AD), DNS, DHCP.

Education

CCNA And MCSE

Logic Institute

Calicut

01-2021

Bachelor of Computer Application (BCA)

VV College of Science And Technology

Palakkad

03-2020

Skills

Group Policy Management
Windows DNS and DHCP
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Knowledge in Hyper-V and VM Ware

Incident Management
Hardware troubleshooting
IT service management

Certification

Certified in Microsoft Az-900

References

References available upon request.

Timeline