Summary
Overview
Work History
Education
Skills
Positions Of Responsibility
Work Availability
Work Preference
Timeline
Generic

SAI KUMAR MADDELA

Hyderabad

Summary

Communicative Customer Service Executive experienced in solving problems and building great client rapport. Pursuing a new position where hard work and honesty will be valued. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence. Ready to take a dedicated career in customer service to a position with an established company.

Overview

5
5
years of professional experience

Work History

ASSISTANT MANAGER/CUSTOMER SERVICE EXECUTIVE

SYNERGY GLOBAL TECHNOLOGIES Pvt. LTD.
Hyderabad
06.2022 - Current
  • Pioneered US premium restaurant's first-ever customer support and surpassed top-level expectations as a pilot batch
  • Provided prompt and courteous service to customers
  • Resolved customer complaints in a timely manner while maintaining professional attitude
  • Processed orders accurately and efficiently in accordance with company policies
  • Performed follow-up calls to customers regarding their inquiries or orders
  • Ensured that all customer queries were handled quickly and professionally
  • Tracked customer complaints and followed up to ensure resolution was achieved
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Answered questions from customers, offering company details, and policy information as requested
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues
  • Contacted supervisor immediately when issues required escalation to avoid lost revenue
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices
  • Mentored junior team members and managed employee relationships

LEAD GAME MASTER/MANAGER

LOCK N ESCAPE
Hyderabad
12.2019 - 05.2022
  • Consistently assessed knowledge and skills gaps of junior team members and effectively provided coaching and mentoring
  • Developed and implemented strategies to increase customer satisfaction and loyalty
  • Coached, mentored and trained team members in order to improve their job performance
  • Established processes to ensure efficient workflow throughout the organization
  • Provided leadership during times of organizational change or crisis situations
  • Led a team of 10 employees, ensuring high productivity and excellent customer service
  • Provided support for customers encountering issues with their game
  • Assisted in the development of new game content and concepts
  • Identified areas where improvements could be made based on customer feedback
  • Educated guests on company, game, and safety rules
  • Delivered timely and accurate direction to keep game moving and players interested and engaged
  • Trained and coached new hires, juniors and shared insight into ways to improve overall efficiency

Education

Bachelor of Science - Engineering (EEE)

SREENIDHI INSTITUTE OF SCIENCE AND TECHNOLOGY
Ghatkesar, TG
09.2018

Board of Intermediate Education - Maths, Physics and Chemistry

SRI TRIVENI JUNIOR COLLEGE
Hyderabad, TG
03.2014

Board of Secondary Education - SSC

A P SOCIAL WELFARE RESIDENTIAL SCHOOL
Bhongir, TG
03.2012

Skills

  • Windows (MS Office)
  • Team leadership
  • Customer-facing
  • Patience
  • Presentation Skills
  • Customer queries
  • Self-Motivated
  • Effective communication
  • Active listening
  • Open mindedness

Positions Of Responsibility

  • Organizer of Walk for a Cause, Bachpan Bachao, Student Run NGO, Hyderabad, TG, 2015
  • Organizer for Bon Exchange Day, Barter on Net, Hyderabad, TG, 2017

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

On-SiteHybridRemote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Timeline

ASSISTANT MANAGER/CUSTOMER SERVICE EXECUTIVE

SYNERGY GLOBAL TECHNOLOGIES Pvt. LTD.
06.2022 - Current

LEAD GAME MASTER/MANAGER

LOCK N ESCAPE
12.2019 - 05.2022

Bachelor of Science - Engineering (EEE)

SREENIDHI INSTITUTE OF SCIENCE AND TECHNOLOGY

Board of Intermediate Education - Maths, Physics and Chemistry

SRI TRIVENI JUNIOR COLLEGE

Board of Secondary Education - SSC

A P SOCIAL WELFARE RESIDENTIAL SCHOOL

Similar Profiles

  • Archie Pappas

    Archie PappasArchie Pappas

    Sales and Distribution Manager at Global Synergy Pvt Ltd (India)Sales and Distribution Manager at Global Synergy Pvt Ltd (India)

  • Venkata Ramana Metta

    Venkata Ramana MettaVenkata Ramana Metta

    NA at Synergy Measurements Technologies Pvt. LtdNA at Synergy Measurements Technologies Pvt. Ltd

  • Sreedas P

    Sreedas PSreedas P

    Senior Manager –Service Delivery ( Azure & M 365 – India , Middle East & APAC Region) at Kryptos Technologies PVT LTD ( A Crayon Global Company): Global Microsoft Partner for Azure & M365Senior Manager –Service Delivery ( Azure & M 365 – India , Middle East & APAC Region) at Kryptos Technologies PVT LTD ( A Crayon Global Company): Global Microsoft Partner for Azure & M365

  • SURYAPRAKASA ADIGARLA

    SURYAPRAKASA ADIGARLASURYAPRAKASA ADIGARLA

    Sr.QA Analyst at Arrise Pragmatic Play India Pvt LtdSr.QA Analyst at Arrise Pragmatic Play India Pvt Ltd

  • Rupesh Gopisetty

    Rupesh GopisettyRupesh Gopisetty

    Market Research Executive at Taxilla IT Solutions Private LimitedMarket Research Executive at Taxilla IT Solutions Private Limited

CREATE PROFILE
SAI KUMAR MADDELA