Saikumar S.
Secunderbad
Summary
Dynamic professional with experience at Genpact Private Limited, excelling in process improvement and team management. Proven ability to enhance efficiency through data analysis and effective communication. A fast learner with strong leadership skills, adept at troubleshooting technical issues and fostering teamwork in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Process Associate
Genpact Private Limited
Hyderabad
04.2024 - Current
- Monitored performance metrics to measure process effectiveness.
- Worked for the Google process International.
- Participated in regular team meetings and provided input on ways to improve existing processes.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Performed data entry tasks to update customer records and maintain accuracy of information.
Customer Support Executive (International Chat Support)
Intouch(cx)(Walmart Process)
11.2022 - 01.2024
- Provide prompt and accurate information to customers regarding products, services, or inquiries. Assist customers in navigating the website, resolving issues, and addressing concerns.
- Identify and resolve customer issues or problems effectively and efficiently.
- Troubleshoot technical problems, and guide customers through solutions.
- Communicate with customers in a professional, courteous, and empathetic manner. Ensure clear and concise communication to avoid misunderstandings.
- Responsibilities:
Customer Care Executive (Voice Process)
Q-Coneqt Business Solutions (Airtel Fixed line)
11.2021 - 07.2022
- Answer incoming calls from customers promptly and professionally.
- Provide information about products, services, and address customer inquiries or issues.
- This process is all about the Airtel services (Internet Service Providers, Solving queries related to billing and trouble shooting if the connection is not secure.
- Provided necessary training for newly joined Employees.
- Other duties as assigned by Project Management.
- Assisting the new Joiners and helped to finish the chat with in time.
- Helping the new Joiners by conducting Huddles Clearing the concerns.
- Worked as Level2 Associates, like transferred calls which is transferred by L1 Associates.
- Troubleshooting of technical issues within a small period.
- Roes & Responsibilities:
- Worked as an Acting SME and Also Level2 Associate in AFL Process.
- Responsibilities:
Education
BSc - Computer Science With Stastics
Jahanavi Degree College
Hyderabad01.2020
Intermediate - MEC
Gowtham Junior College
Hyderabad01.2017
SSC -
Flower Buds High School
Hyderabad01.2015
Skills
- Fast learner
- Team management
- Leadership
- Teamwork
- Ability to work under pressure
- Time management
Timeline
Process Associate
Genpact Private Limited
04.2024 - Current
Customer Support Executive (International Chat Support)
Intouch(cx)(Walmart Process)
11.2022 - 01.2024
Customer Care Executive (Voice Process)
Q-Coneqt Business Solutions (Airtel Fixed line)
11.2021 - 07.2022
BSc - Computer Science With Stastics
Jahanavi Degree College
Intermediate - MEC
Gowtham Junior College
SSC -
Flower Buds High School
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