Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Barista
SAILESH K

SAILESH K

Consultant
No 17 Vignesh Nagar, Maduravoyal, Chennai,TN

Summary

Determined & experienced in building lucrative client relationships and implementing effective processes ,procedures by assisting customers in understanding ,controlling the software contracts, licensing ,renewal functions which involves establishing and maintaining vendor relationship.

Ability to build bridges between teams & customers, end to end handling M&A projects, reallocation/reconciliation of software applications, their services, inside sales procurement & vendor management .

A thorough understanding of the strategic vision for the services and the ability to set the long-term direction of the team. Experience in applications like Flexera – Flex net Suite, BMC Remedy (Helix), Ivanti,SNOW, Pyra Cloud, ASAP ,TPM,GSM, PeopleSoft & Citrix

Overview

6
6
Languages
3
3
Certifications
2
2
years of post-secondary education
11
11
years of professional experience

Work History

Consultant

SoftwareOne
Chennai
12.2019 - Current
  • Serving as the Single Point of Contact for subsidiaries in delivery of SLM – Asset Management team of GSDC services.
  • Accountable for the creation of the Configuration & Asset Management operation strategy, process/policy and tools from initial to operationalise through continual Improvement taking into account of functional and non-functional requirements & responsible for the transition by working with internal teams – Service desk, DE, EA, Procurement teams & notifying the tweaks to developer teams.
  • Manage, monitor, review and update all procedural documentation , work instructions & cross service training for the associated/eligible team members.
  • Managing the Quality of the engagement deliverables across team members & ensuring 100% adherence to Quality standards using SWOT, CSA, GAP & Regular benchmarking methods.
  • Accurate Completion & submission of the Quality Checklist for each task thus ensuring 100% process adherence and delivery within the defined SLA's.
  • Diagnose, emulate and resolve unique, nonrecurring problems associated with IT Asset Management (ITAM) and operating systems, determine the source of problems and classify their level, priority and nature-SAM plan, documentation and workflow.

Metrics & Reporting Specialist & Senior Specialist

NTT Data IT Services - formerly DELL IT Services
09.2016 - 11.2019
  • Responsible for Software License Management Functions including license optimization, deployment of licenses, license harvesting processing globally for operational teams from different publishers.
  • Working on the transition phases of M&A companies of client &acting as a single SPOC in test phase , go live phase & responsible for all software related requirements by actively handling the calls with clients, customers & internal teams.
  • Identifying opportunities and submits proposals for improvement with respect to tools, staff, training, process, procedures and work instruction.
  • By retaining the installation knowledge, helping the installation/service desk teams by giving the solution methods for the issues that they face during troubleshooting process over RDP.

Project Engineer

Wipro Technologies Ltd
11.2010 - 08.2016
  • Handling the Corporate Service Desk for all the software related issues and resolving unique problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
  • Installing , troubleshooting and configuring computer open source & commercial applications through RDS, SCCM, CRM & portals.
  • Ticket handling – Offsite incident response time and reporting to Corporate IT, creation of tickets, incidents, ageing reports& having a follow up of up of them till their closure with team.
  • Providing quality management and ensure customer satisfaction by performing quality work on all service requests and auditing the tickets closed by the team and preparing ,checking the quality scores.

Process Analyst

Hewlett Packard
12.2009 - 10.2010
  • Corporate Administrative services to HP internal customers through SAP - SIEBEL – PACT tools thus ensuring all new Assets are added to the database and regular maintenance is being done throughout the lifecycle of Assets.
  • Providing desktop assistance over remote and installing the necessary software's as per the request from employees and updating the same.

Education

MBA -

Dr.MGR Educational & Research Institute University
Chennai
06.2007 - 05.2009

Skills

    Operational Consultant by FLEXERA , Flex net suite, ITIL

undefined

Accomplishments

    Awarded Best Student of the University, for the batch 2007-09.

Certification

Certified Flexera FlexNet Suite: Operational Consultant by FLEXERA

Timeline

Consultant

SoftwareOne
12.2019 - Current

Metrics & Reporting Specialist & Senior Specialist

NTT Data IT Services - formerly DELL IT Services
09.2016 - 11.2019

Project Engineer

Wipro Technologies Ltd
11.2010 - 08.2016

Process Analyst

Hewlett Packard
12.2009 - 10.2010

MBA -

Dr.MGR Educational & Research Institute University
06.2007 - 05.2009

Similar Profiles

CREATE PROFILE
SAILESH KConsultant